Latest CRM Blog

What Does iPhone CRM Need to Beat BlackBerry CRM?

We’ve been following iPhone CRM’s progression since the first application was announced, and since then, we’ve been waiting to see whether the iPhone would dominate the enterprise market or remain a sort of “it” status marker. Since the iPhone’s release in 2007, iPhone CRM has come a long way—plenty of vendors are offering sophisticated applications, […]

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Healthcare CRM and Social Media?

The healthcare customer relationship management (CRM) company, REACH3, announced they will be implementing new tools to monitor social media strategies. The company wants to move towards integrating healthcare CRM with social media. Social CRM seems to be the common trajectory for various CRM segments nowadays, from help desks to healthcare. REACH3’s new technology uses sites […]

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Chatter about Salesforce Chatter

Salesforce.com, the customer relationship management (CRM) cloud computing company, announced the expansion of their social feature Chatter today. The application is embedded in their CRM platform and adds a social, collaborative element to the web-based CRM. Salesforce.com CEO, Mark Benioff, is following the Social CRM trend, by enhancing Chatter to have following options similar to […]

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iPad CRM? Seems Unlikely at Present

Oh, iPad! What will enterprise do with you? Will we see an outpouring of iPad CRM soon? Let’s take a look at the facts first… There’s always a surge of excitement when a new computer-like device is released. Laptops are now so ubiquitous it’s difficult to imagine a time without them—much less a time when […]

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Mobile CRM on your iPhone Today

Krawler Inc. announced some exciting news today for the Mobile CRM Industry. The company’s web-based application Deskera is now available for the Apple iPhone. Deskera’s slogan is: “better, faster, easier”, and with the new Mobile iDeskera CRM, they can now add ‘anytime’ and ‘anywhere’ to that list. Taking Deskera mobile, extends usability and allows users […]

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InsideView Closes $11.5 Million in Series B Funding

Watch out Hoovers! InsideView, provider of sales intelligence applications, has raised $11.5 million in Series B funding. The enterprise is currently backed by Emergence Capital Partners, Rembrandt Venture Partners and Greenhouse Capital Partners, bringing the total funding to $25 million. SalesView, which is the company’s flagship product, is able to crawl through more than 20,000 […]

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Microsoft Drives CRM Success

Microsoft announced that the Mitsubishi Caterpillar Forklift Europe BV (MCFE) Company was awarded with the Gartner CRM Excellence Award for Efficiency for its customer relationship management (CRM) project. MCFE, a Netherlands based company that manufactures, sells and distributes forklifts and corresponding parts, was able to streamline their order entry and processing, IT support requests, and […]

Mobile CRM: MaxMobile CRM Gets A Boost with The Release of Maximizer CRM 11

Maximizer Software had a big day today, as they announced the latest version of their CRM platform, Maximizer CRM 11. And in a lot of ways, Maximizer’s news will have a big impact on the CRM market in general, considering their mobile CRM component is one of the crowning glories of CRM 11. Maximizer CRM […]

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Actionable Social CRM Data! Radian6 Introduces The “Social Phone”

By now, those familiar with the CRM industry and trends (as well as those searching for the right CRM platform) know that the ability to mine social media data is critical. However, information that comes from social networks is largely unfiltered, and no matter how many social media advocates shout their messages of adoption, adding […]

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