Category: CRM Articles

Web-Based CRM: Revolutionizing CRM

The CRM industry is evolving very quickly. Once upon a time, there were only a handful of choices for CRM software but now one can find almost endless choices. New features are included almost on a daily basis and new products and versions are released regularly. Web-based CRM enjoys high demand among small to medium-sized […]

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Using Small Business CRM to Achieve Success

The overall goal of small business CRM (Customer Relationship Management) is to find, attract, and win new clients with the hopes to retain the clients that a company already has. Additionally, organizations implementing small business CRM look to bring back former customers and reduce the costs of marketing and sales support activities. However, merely implementing […]

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vTiger Arrives in the UK

Recently, it was announced that vTiger, a provider of free open source CRM, will be teaming up with the Open Learning Centre to deliver CRM on demand to organizations in the UK. vTiger’s free CRM solution provides a complete set of CRM capabilities such as sales force automation, marketing automation, activity management and customer support […]

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Salesforce.com Brings Chatter to Stratus Technologies

Today, Salesforce.com announced the successful deployment of their Cloud 2 technologies for Stratus Technologies. Stratus, a provider of high availability on its servers, has utilized Salesforce.com’s Cloud 2 technologies to reach a greater level of communication with its customer base, and has been an early success story of Salesforce Chatter implementation. Salesforce is providing Stratus […]

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Oracle OpenWorld 2010 features Oracle CRM On Demand Partner Pavillion

Oracle, a business software provider, will once again present Oracle Openworld. The event will feature the Oracle CRM On Demand Partner Pavillion, which will display the value of a select group of system integrators and independent software vendors. The choice group will be available to discuss new concepts and how to leverage the Oracle platforms […]

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Microsoft Dynamics Making Headway in the CRM Race

Research firms Forrester and Gartner agree, Microsoft Dynamics CRM is ahead of the pack in customer relationship management for medium to large sized businesses. Although recent reports have shown that Salesforce CRM is a cult favorite among SMBs, Microsoft Dynamics CRM has won the popularity contest amongst the bigger enterprises. Microsoft Dynamics CRM is praised […]

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Salesforce: CRM’s Golden Child

Cloud computing giant, Salesforce.com, has been recognized as a Leader in the Magic Quadrant for sales force automation. Gartner, the research firm, explains: ‚ÄúLeaders demonstrate a market-defining vision of how technology can help the top sales executives achieve business objectives. Leaders have the ability to execute against that vision through products, services and demonstrated solid […]

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Salesforce.com Case Study: Revving Up Cars.com’s CRM Initiative

Cars.com is the most comprehensive destination for those looking to buy or sell a new or used car. Today, the site lists more than 1.8 million vehicles from 12,000 dealer customers, classified advertisers and private parties. That is a lot of inventory to keep. It hasn’t always been easy for Cars.com to manage the highly […]

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Sage CRM & ERP Software Implemented at Reuters Market Light

Yesterday, Sage India announced that Reuters Market Light (RML) deployed a Sage CRM and a Sage ERP solution to automate business processes. RML, a commodity pricing information provider in India, needed help with voucher management, complaint management, customer interaction and financial operations. Sage Software, a business management software provider, was able to help RML successfully […]

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CRM on our Favorite New Obsession, the iPad

Everyone wants a piece of the iPad CRM pie and Alauras Software is no exception. Alauras has just unveiled the latest version of its iPad CRM software: Yellow Page CRM+. This move is meant to boost sales force automation capabilities and Alauras will be adding full online compatibility with the iPad. Althought Yellow Page CRM+ […]

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