Latest CRM Blog
Pegasystems Purchases Chordiant – Is CRM+BPM The Next Big Thing?
Big news for the CRM market today: Pegasystems announced plans to acquire Chordiant Software, the “customer experience optimizer.” Pegasystems and will be purchasing Chordiant for $161.5 million, or $5 per share. The deal was approved unanimously by both companies’ boards, and is expected to finalize in the second quarter of this year. As Pegasystems specializes […]
The Cloud Challenge! RightNow Changes The SaaS CRM Game with New Prices & An Industry Contest
Today, RightNow Technologies made a big move in encouraging CRM users to take up cloud platforms with the RightNow Cloud Services Agreement (CSA)—a client-focused approach to solution licensing. The overarching goal is to eradicate the hidden costs, intense maintenance bills, and shelfware often involved in current SaaS contract, filling in gaps to make contract negotiation […]
Sybase to Expand Mobile CRM, And It Could Mean Big Improvements to SAP CRM
Since the purchase of Mobile 365 in 2006, Sybase has been providing effective mobile messaging solutions for B2C marketing and outreach. And only last week they announced they’ll be extending Sybase 36—their mobile messaging platform that includes mobile CRM support. Sybase has a good mobile CRM portfolio, and customers even include the company everyone hopes […]
iPhone CRM News: IBM Brings Collaboration to The iPhone, and The BlackBerry Is Falling From Grace
It may not be the biggest surprise to hear iPhone-related announcements while the Macworld conference is taking place, but we at BlogCRM are always interested in seeing that phone’s trajectory in becoming an enterprise staple, and the iPhone CRM functions that arise. Today’s news: IBM will demonstrate new enterprise-facing collaboration software (from the Lotus Software […]
Business Apps Made Easy (Literally) with Salesforce.com’s Visual Process Manager
Since last November’s Dreamforce convention, talk regarding Salesforce.com has been largely about Salesforce Chatter, their enterprise social network and collaboration platform. But since the beginning of the New Year they’ve announced their Spring ’10 update, and more recently, the Force.com Visual Process Manager—these updates are naturally less flashy without the weight of a company conference, […]
One-Stop Shop CRM: Amdocs Announces CES 8
At the end of last month, Amdocs announced a new version of their Customer Experience Systems (CES) product, as well as some impressive fiscal 1st quarter earnings. The overall good reviews of Amdoc’s CES 8 make their quarterly earnings less of a surprise, as one of Analysys Mason’s senior analyst noted it was a marked […]
Spring Is Almost Here! Salesforce.com Talks Spring ’10
Earlier this month, Salesforce.com announced the 31st generation release that will bring new features to Sales Cloud 2, Service Cloud 2, and Force.com: Spring ’10. Salesforce offers three releases a year, but this latest one will bring an entirely new user interface. There weren’t a large number of details given outside of the press release—we’ll […]