Tag: "Twitter"

Salesforce.com Announces Chatter 2

Sep 22, 2010 | Business News, Salesforce.com, Social CRM | 1 comment

Today, at Oracle OpenWorld, Salesforce.com is expected to announce the release of Chatter 2, an updated version of the already popular Chatter app. Chatter, which has only been available for roughly 3 months, has seen quick user adoption by existing Salesforce customers. Chatter users have even gone so far as to barrage Salesforce.com with requests […]

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Social Media Usage Growing in Workplaces, Says Multiple Studies

Aug 05, 2010 | CRM Trends | 0 comments

Some recent studies point to a rising trend of social media usage in the workplace. Research commissioned by Open Text Corporation, a Canadian enterprise content management solution provider, finds that more than half of businesses surveyed in the United Kingdom use social media in the workplace. Further, a whopping 95% believe that social media offers […]

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South Africa Turns To Salesforce CRM to Handle World Cup 2010 Traffic

Jun 21, 2010 | CRM Applications, Customer Data | 0 comments

Even South Africa, where only 10.8% of the population uses internet, needs to be operating in the cloud. With the influx of 300,000 soccer fans for the 2010 World Cup, South African Tourism, the lone customer service company catering to the masses, has turned to Salesforce.com for a CRM solution. The government-licensed office had in […]

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Healthcare CRM and Social Media?

Apr 09, 2010 | CRM Trends | 0 comments

The healthcare customer relationship management (CRM) company, REACH3, announced they will be implementing new tools to monitor social media strategies. The company wants to move towards integrating healthcare CRM with social media. Social CRM seems to be the common trajectory for various CRM segments nowadays, from help desks to healthcare. REACH3’s new technology uses sites […]

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More Social Media in CRM: SAP CRM 7.0 Gets Twitter

Jan 21, 2010 | CRM Trends, SAP, sCRM | 4 comments

Perhaps SAP is so tired of hearing criticism for their ERP product that they’ve decided to beef up their CRM platform for a while. That’s right, this week SAP announced that SAP CRM 7.0 would live in the future, and features a Twitter integration. Twitter is where many enterprise software companies have begun their foray […]

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