Tag: "Consona"

Consona CRM Awarded Spot on KMWorld

Award Marks Eight Straight Years of Recognition for Leadership in Knowledge Management Indianapolis, IN (August 31, 2010) – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that Consona CRM has been named to KMWorld’s 2010 Trend-Setting […]

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Consona Report Reveals Social Media’s Many Benefits for Service and Support

New White Paper Examines Social Media Trend and Offers Specific Guidance on Using it to Deliver Customer Support Better, Faster, Cheaper Indianapolis, IN (August 04, 2010) – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, announced today the […]

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Research Report Shows Leading Companies Focus On Consistent Service Delivery Across Multiple Channels

With Increased Use of Support Tools Such as Chat and Web Portals, Organizations Investing in the Regularity of Information Across All Channels are Seeing Higher Resolution and Retention Rates Indianapolis (July 27, 2010) – Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies […]

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Consona’s Customer Management Version 7.0 Released

Yesterday, Consona Corporation, a CRM business solutions provider, announced the general release of Consona Customer Management (CM) Version 7.0, formerly known as Onyx CRM. The new CM version was designed based on client requests. The Consona CRM product is focused on reducing the system’s ownership cost and increasing productivity for all users. “The economy is […]

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Industry Experts Define the Customer Service Experience in Upcoming Webinar

Telecoms.com and Consona Host Webcast Exploring Customer Service Trends and Methods Needed for Digital Service Providers to Stand Out in Todayâ??s Competitive Market Indianapolis, IN (May 26, 2010) – Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced […]

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Consona Partners with Bharti Airtel to Deliver Improved Customer Services and Solutions

NetXpert Enhanced Desktop Portal Allows Bharti to Maximize Customer Information to Provide Personalized Service Reminders and Solutions Indianapolis, IN (May 05, 2010) – Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services, today announced that Bharti Airtel, one of Asia’s leading integrated telecom services providers, […]

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Australia’s CQUniversity Taps Consona CRM to Enhance Customer Service While Reducing Costs

Integrated CRM and Knowledge Management Functionality Key to Deploymentâ??s Success Indianapolis, IN (December 08, 2009) – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that CQUniversity has achieved significant ROI after deploying Consona CRM. CQUniversity, an […]

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Consona Customer Management Software Empowers ASB to Deliver Exceptional Customer Service

New Case Study Unveils Successful Bankâ??s History of Dedication to Customer-Focused Values Using Cutting-Edge CRM Technology Indianapolis, IN (December 03, 2009) – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the success story of long-time Consona […]

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New White Paper Offers Expert Counsel on Updating Support Systems to Profit from Current Technology

CRM Industry Thought Leader Highlights the Importance of Updated Technology in Managing the Increasing Expectations of a New Generation of Customers Indianapolis (November 20, 2009) – Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the general availability […]

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Consona Officially Releases Knowledge Driven Support, Soon to Be Launched in The Cloud

This month, Consona announced the availability of the first version of Consona Knowledge Driven Support (KDS) at the Technology Services World conference in Las Vegas. The product debuted last October, and draws on technology from the former Onyx CRM and KNOVA KM applications, as well as from the recently-acquired SupportSoft eService suite. Since its release […]

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