The CRM industry is evolving very quickly. Once upon a time, there were only a handful of choices for CRM software but now one can find almost endless choices. New features are included almost on a daily basis and new products and versions are released regularly. Web-based CRM enjoys high demand among small to medium-sized […]
Web-based CRM software is the latest and most effective tool in the marketing world right now. Normal marketing campaigns just don’t cut it anymore. Vendors can miss out on a large portion of their revenue and customer base if they don’t understand or know anything about their customers. This is where web based CRM software […]
On Tuesday, SAP, the business intelligence and enterprise software provider, announced the launch of its first iPhone application. The iPhone app was developed to combine with SAP’s Business ByDesign. The most recent update of SAP’s Business ByDesign was released in July, 2010. The software was developed with small and medium sized business (SMBs) in mind. […]
Yesterday, the enterprise cloud computing company, Salesforce.com, announced its plans to set up a new data center in Japan. A partner of the cloud computing giant, NTT Communications (NTT Com), is working with Salesforce to establish the Tokyo center, which is being established to further support the cloud computing services that Salesforce.com has to offer. […]
IPipeline, the award winning on-demand software provider, recently announced that it developed a new customer relationship management (CRM) solution. The solution is based on Microsoft Dynamics CRM. The CRM solution was developed with the insurance industry in mind. IPipeline CRM has a number of innovative features in addition to the basic CRM tools. The product […]
SugarCRM, the open source customer relationship management (CRM) solution provider, announced that its 6.1 version is going mobile. The CRM company will create an iPhone and iPad application. Eventually, it will create BlackBerry and Android applications. The mobile SugarCRM features will only be available for enterprise business users. Open source Sugar CRM users can access […]
This past week, it was announced that Salesforce.com, the enterprise cloud computing company, acquired Activa Live, an enterprise chat startup. Activa Live provides an on-demand cloud computing service, which includes customer support, live chat and online sales interaction features. Activa Live’s software is useful to companies who want to interact with online visitors. These interactions […]
Today, at Oracle OpenWorld, OpenSpan, Inc. announced that it achieved Oracle Validated Integration. The user process management software provider achieved integration with Oracle’s Siebel Customer Relationship Management (CRM) Release 8.1.1 through Oracle’s PartnerNetwork program. Siebel CRM is key to OpenSpan’s work. Siebel CRM and OpenSpan help companies find the right applications that will help them […]
Small businesses have much different needs than larger businesses and bustling organizations. Many small businesses have departments with only one person in each. Others are run only by one person and some are larger with several people doing different jobs. Small businesses have smaller budgets, needs and workforces. One thing that both small and large […]
With Salesforce.com dominating the CRM news lately, Microsoft decided that it needs to up its game. Microsoft representatives stated that Microsoft wants to make its presence known and voice heard so the computer and customer relationship management (CRM) software provider aims to strengthen its CRM pitch to the press. Salesforce.com and its CEO, Marc Benioff, […]