Tag: "social networking"

Ciboodle’s Social CRM Solution Released – An Innovation in Customer Support?

Sword Ciboodle, a customer relationship management (CRM) business software provider, today released Ciboodle Crowd, a new social CRM solution designed to bring together customer service and social networking. With Ciboodle Crowd, organizations can set up online social communities in which customers can discuss ideas with each other or the organization itself. The social CRM application […]

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Why Use Social CRM?

Social CRM is a way of bringing companies back to a customer’s level. The ease of online social networking brings individuals together while isolating businesses that are not up to date. Social CRM is a tool to regain control and a voice in the conversation. Modern social CRM is a new development in that it […]

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Chatter about Salesforce Chatter

Salesforce.com, the customer relationship management (CRM) cloud computing company, announced the expansion of their social feature Chatter today. The application is embedded in their CRM platform and adds a social, collaborative element to the web-based CRM. Salesforce.com CEO, Mark Benioff, is following the Social CRM trend, by enhancing Chatter to have following options similar to […]

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