Tag: "customer service"

Workforce Mobilization by CRM

A competitive business in the global market today requires a mobilized workforce. CRM allows for this mobile workforce without excessive investment into technology for each employee. Instead, CRM capitalizes on efficiency. The relevant customer information and company employees are brought together. CRM brings these major benefits: All-Access CRM data should be available to all employees […]

Tags: , ,

Lithium Technologies and Genesys Partner Up To Optimize Social CRM Strategies for Customer Support

Today, more than ever, companies must better understand their client and manage the quality of their customers’ experiences. Lithium Technologies and Genesys are working together to integrate Lithium’s community platform with Genesys’ Customer Service Software. The goal is to extend the social networking capabilities of Genesys and deliver an improved customer experience by incorporating community […]

Tags: , , , , , , , , ,

Chatter about Salesforce Chatter

Salesforce.com, the customer relationship management (CRM) cloud computing company, announced the expansion of their social feature Chatter today. The application is embedded in their CRM platform and adds a social, collaborative element to the web-based CRM. Salesforce.com CEO, Mark Benioff, is following the Social CRM trend, by enhancing Chatter to have following options similar to […]

Tags: , , , , , , , , ,

Actionable Social CRM Data! Radian6 Introduces The “Social Phone”

By now, those familiar with the CRM industry and trends (as well as those searching for the right CRM platform) know that the ability to mine social media data is critical. However, information that comes from social networks is largely unfiltered, and no matter how many social media advocates shout their messages of adoption, adding […]

Tags: , , ,

Salesforce.com and Cisco Take Contact Management to The Cloud

Last week, Salesforce.com announced it will partner with Cisco to deliver “the new face of customer service” by building a new contact center in the cloud. Combining Salesforce’s Service Cloud 2 with Cisco Unified Communications, the new solution uses gives SMBs the ability to run customer service entirely in the cloud. Both Cisco and Salesforce […]

Tags: , , , ,

Results International Announces Virtual Media Commentator Capability

Results International recently announced its new “Virtual Media Commentators” feature. With this feature, visitors to a company’s site are greeted and can turn these prospective customers into actual sales. Virtual Media Commentator allows companies to customize the greeting that its site visitors will listen to. With this new technology, it should greatly encourage many visitors […]

Tags: , , ,

Amcom Selects TechExcel CRM Software

Amcom Software chose TechExcel as its CRM provider for its many customer service locations in Minnesota, New York, Florida, and Australia. With TechExcel CustomerWise, Amcom can provide improved customer service to its many loyal customers. Amcom Software provides its solution for thousands of organizations around the world in industries where communication is critical. Amcom decided […]

Tags: , ,

CRM Helps Create Layers of Value-Add

A very nice and succinct piece here that touches upon the manner in which businesses into commodity trading and those selling high-value goods can make use of CRM. CRM is now being used by businesses to add to the soft value that a consumer perceives in a transaction apart from the object/service he purchases and […]