Category: CRM Trends

Brad Wilson, GM of Microsoft Dynamics CRM Interview

Here is an interview with Brad Wilson, General Manager of Microsoft Dynamics CRM. Brad Wilson talks about the changing CRM atmosphere including the latest CRM trends and how Microsoft Dynamics CRM is keeping up with the changing tide. The following video is brought to you by Software Advice.    

CRM on our Favorite New Obsession, the iPad

Everyone wants a piece of the iPad CRM pie and Alauras Software is no exception. Alauras has just unveiled the latest version of its iPad CRM software: Yellow Page CRM+. This move is meant to boost sales force automation capabilities and Alauras will be adding full online compatibility with the iPad. Althought Yellow Page CRM+ […]

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Jacada Kicks Off CRM Expert Web Discussion Series

Yesterday, Jacada Ltd., a provider of CRM and other customer service solutions, began its inaugural series “Customer Service 2.0: Access the Experts,” an online customer service blogging and training seminar program on Evidently, slapping “2.0” onto the end of everything is trendy nowadays. The CRM education program provides, free of charge, a forum of […]


iPads To Be Employed for CRM in Furniture Deliveries

Who knew, it saves money to arm delivery guys with iPads. Arhaus Furniture, an Ohio-based furniture maker with stores across the Midwest and eastern United States, is equipping each of its delivery drivers with an iPad. The company aims not only to cut down on paper usage, but to actually improve sales. During this fall […]


Social Media Usage Growing in Workplaces, Says Multiple Studies

Some recent studies point to a rising trend of social media usage in the workplace. Research commissioned by Open Text Corporation, a Canadian enterprise content management solution provider, finds that more than half of businesses surveyed in the United Kingdom use social media in the workplace. Further, a whopping 95% believe that social media offers […]

Tags: , , , is more than just CRM has moved beyond providing customer relationship management software as a service and wants to be simply the provider of enterprise software as a service. Marc Benioff, CEO of, recently posted an image of two mockups for ads and asked for feedback. For the first time, it is a refreshing change to see […]

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2010 CRM Market Awards by CRM Magazine: Salesforce sweeps competition

At its CRM Evolution 2010 conference, CRM magazine announced the winners of its 2010 CRM Market Awards. In its ninth annual ceremony, CRM magazine “honors the vendors, consults, and end-user companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes, and technologies.” There were ten categories for which […]

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Microsoft and Rotman School of Management To Open CRM Research Center

Microsoft Canada and the University of Toronto’s Rotman School of Management have announced the creation of the Rotman Executive Programs Centre for CRM Excellence, a joint initiative housed within Rotman Executive Programs with a focus on research, building intellectual capital, and developing interactive customer relationship management (CRM) educational programs. The CRM Centre will be unique […]

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SugarCRM introduces Sugar 6

Sugar CRM, a provider of Open Source CRM, has recently announced the release of Sugar 6. Sugar claims that their new CRM system is the most intuitive and flexible system currently on the market. The new tools in Sugar 6 expand the platforms integration and out-of-the box capabilities, and creates a newfound value to customers. […]

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India to be the Next Cloud Computing Giant?

Research firm Zinnov has released an estimate that the cloud computing market within India is expected to reach $1.08 billion by 2015. This would be a ten-fold increase from today’s $110 million market. Software as a Service (SaaS) is expected to make up $650 million of that revenue, and Infrastructure as a Service (IaaS) and […]

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