Latest CRM Blog

Meritide Expands Their Microsoft Dynamics CRM Practice

Meritide, a Minnesota-based IT consulting firm, announced last week that they expanded their full-service Microsoft Dynamics CRM solutions practice. Meritide provides strategy, integration, design, and implementation services to upper mid-market companies, and with their expanded Microsoft Dynamics CRM products, will provide clients with insight into sales, marketing, and service activities. Microsoft Dynamics CRM is highly […]

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Cloud-Based Business Intelligence Provider Indicee Raises $6 Million in Series A Round

Canadian business intelligence software company Indicee completed their Series A funding this week, with $6 million from Granite Ventures and Yaletown Ventures. Their platform is cloud-based, and allows users to aggregate data from their business applications to generate reports. Business intelligence is invaluable to businesses of all sizes, and Indicee aims to offer cost-effective products […]

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Cisco and Launch A Cloud-Based Integration

Cisco Systems has made a number of acquisitions in the past two months, and now they’ll be working on a new product for next year: an integration connecting their on-demand contact center telephony with’s contact center software. Set for release in the first quarter of 2010, this new offering will be called the Customer […]

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Consona Officially Releases Knowledge Driven Support, Soon to Be Launched in The Cloud

This month, Consona announced the availability of the first version of Consona Knowledge Driven Support (KDS) at the Technology Services World conference in Las Vegas. The product debuted last October, and draws on technology from the former Onyx CRM and KNOVA KM applications, as well as from the recently-acquired SupportSoft eService suite. Since its release […]

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Monday, announced a new deal that will both improve’s CRM services and help the cloud application to branch out from its CRM mold: they signed a deal with Adobe to link Adobe Flash to Analyst James Governor calls the alliance a means of pushing into its “2.0” phase by providing “rich […]

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iLinc for Salesforce Was “App of the Week”

Last week, iLinc for Salesforce was named the “App of the Week” on the AppExchange. Every week, SaaS applications that integrate with’s CRM platform are presented, and iLinc’s offering was featured for its ability to integrate webinar data with existing Salesforce CRM data, which in turn allows users visibility to effectively sell and […]

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SplendidCRM Moves toward The Microsoft Windows Azure Cloud

Another coup for the cloud: SplendidCRM announced this week that their latest version of Community Edition will run on the Microsoft Windows Azure platform. SplendidCRM develops Microsoft-centric CRM solutions for open-source users, so the Azure connection is not entirely surprising. Splendid can be installed to run the database in SQL Azure with the web application […]

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Software & Services Gives IBM a Q3 Boost

Last week, IBM delivered a strong third quarter, and the success can be largely attributed to the company’s gradual shift toward software and services from hardware. The better-than-expected profit and revenue growth can be summed up thus: $3.1 billion third quarter net income, or $2.40 per share. These numbers are down from a year ago, […] and Cisco Take Contact Management to The Cloud

Last week, announced it will partner with Cisco to deliver “the new face of customer service” by building a new contact center in the cloud. Combining Salesforce’s Service Cloud 2 with Cisco Unified Communications, the new solution uses gives SMBs the ability to run customer service entirely in the cloud. Both Cisco and Salesforce […]

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Rackspace Insists The “All Enterprise Cloud” Is Upon Us

In a move reminiscent of’s initial marketing campaign, hosting service Rackspace launched, a site dedicated to Computing-as-a-Service models. In 1999, commenced with the “No Software” slogan that promoted Marc Benioff’s cloud-based CRM offering, and today embraces the rise of the All Cloud Enterprise (ACE). The site considers itself a rally cry […]

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