Tag: "crm software"

CRM Software vs. Customer Experience Management (CEM) Software

CRM and CEM may seem similar, but CRM software has many shortcomings that can hurt you when you try to evaluate the customer experience. Here are a number of reasons why: CRM software is more functional than process- centric in nature. CRM systems are designed to provide specific point solutions to support customer relationship management […]

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Talisma Showcases Higher Education CRM Software

A Campus Management Corp. company, Talisma Corporation, has announced plans to showcase the Talisma CRM at the British Education and Training Technology (BETT) show next week. This comprehensive CRM software suite is designed specifically for higher education. More than 1,700 educational campuses throughout the world already benefit from Campus Management software. Educational institutions such as […]

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What is Web Based CRM Software?

Web-based CRM software is the latest and most effective tool in the marketing world right now. Normal marketing campaigns just don’t cut it anymore. Vendors can miss out on a large portion of their revenue and customer base if they don’t understand or know anything about their customers. This is where web based CRM software […]

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Commence Upgrade CRM

Recently, Commence Corportation announced the release of Commence CRM v 5.1. Commence Corporation, a provider of web based CRM software, enhanced the new version of their CRM to integrate with Intuit’s QuickBooks accounting system. Customer Service Manager at Commence, Nicole Reed, commented on the new release. She said, “Small to mid-size companies are looking to […]

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vTiger Arrives in the UK

Recently, it was announced that vTiger, a provider of free open source CRM, will be teaming up with the Open Learning Centre to deliver CRM on demand to organizations in the UK. vTiger’s free CRM solution provides a complete set of CRM capabilities such as sales force automation, marketing automation, activity management and customer support […]

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SAP and Siebel may be falling off the top of the CRM ladder

Currently, Forrester rankings show that SAP and Oracle-Siebel are the leaders in CRM software. However, competition is close at their heels. Because the CRM software market has developed immensely in recent years, this has made it difficult to make distinctions between products. The Forrester report stated that the reason Siebel and SAP do so well […]

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Why Use Social CRM?

Social CRM is a way of bringing companies back to a customer’s level. The ease of online social networking brings individuals together while isolating businesses that are not up to date. Social CRM is a tool to regain control and a voice in the conversation. Modern social CRM is a new development in that it […]

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Microsoft Accuses Customer Relationship Management Giant Salesforce.com of Infringing Nine Software Patents

Microsoft Corp. is suing Salesforce.com Inc with the accusation that the customer relationship management (CRM) giant has infringed nine patents for ways to make software more efficient. The complaint targets the customer-relationship management software that is the hallmark of Salesforce.com’s business. It seeks a court order that would prevent the San Francisco-based company from providing […]

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Results International Announces Virtual Media Commentator Capability

Results International recently announced its new “Virtual Media Commentators” feature. With this feature, visitors to a company’s site are greeted and can turn these prospective customers into actual sales. Virtual Media Commentator allows companies to customize the greeting that its site visitors will listen to. With this new technology, it should greatly encourage many visitors […]

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