Tag: "Facebook"

Salesforce.com Announces Chatter 2

Today, at Oracle OpenWorld, Salesforce.com is expected to announce the release of Chatter 2, an updated version of the already popular Chatter app. Chatter, which has only been available for roughly 3 months, has seen quick user adoption by existing Salesforce customers. Chatter users have even gone so far as to barrage Salesforce.com with requests […]

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Social Media Usage Growing in Workplaces, Says Multiple Studies

Some recent studies point to a rising trend of social media usage in the workplace. Research commissioned by Open Text Corporation, a Canadian enterprise content management solution provider, finds that more than half of businesses surveyed in the United Kingdom use social media in the workplace. Further, a whopping 95% believe that social media offers […]

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Salesforce.com and Facebook

As the recession struck, most companies were either busy licking their wounds or trying to minimize sales losses. However, this was not the case for social networking titan Facebook. During this time period, Facebook had reached such astounding sales growth that it become more than it could handle, so they turned to another organization for […]

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Salesforce.com’s Chatter Gets over 10,000 Customers in First Week!

On Tuesday, Salesforce.com, the enterprise cloud computing company, announced that over 10,000 people went live on the GA release of Chatter in its first week of availability. Chatter is Salesforce’s latest cloud social networking application. Salesforce’s Chatter is a new way to work and collaborate. Chatter has similar features as Facebook but it was designed […]

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South Africa Turns To Salesforce CRM to Handle World Cup 2010 Traffic

Even South Africa, where only 10.8% of the population uses internet, needs to be operating in the cloud. With the influx of 300,000 soccer fans for the 2010 World Cup, South African Tourism, the lone customer service company catering to the masses, has turned to Salesforce.com for a CRM solution. The government-licensed office had in […]

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Healthcare CRM and Social Media?

The healthcare customer relationship management (CRM) company, REACH3, announced they will be implementing new tools to monitor social media strategies. The company wants to move towards integrating healthcare CRM with social media. Social CRM seems to be the common trajectory for various CRM segments nowadays, from help desks to healthcare. REACH3’s new technology uses sites […]

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Another Social CRM Layer: Zoho Gets Facebook Connect

The relation between CRM and social media is a valuable one, and this week it continues to grow as Zoho integrates the ability to login with Facebook Connect. Zoho’s online productivity suite is constantly innovating, and already allows users to use their Google, Google Apps, and Yahoo accounts to log into Zoho Apps—in fact, Zoho […]

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