Latest CRM Blog

Singapore takes gold in Accenture olympiad

Accenture has released its eighth Leadership in Customer Service: Delivering on the Promise global research report and, among the 22 countries surveyed, standing at the winners podium are Singapore, Canada and the United States. The report examines the customer-service challenges, maturity and practices of governments around the world. Countries included in the report are Australia, […]

Lumen likes LAPP for Lumenation

According to good ol’ First Coffee over there at TMCNet, Lumen Software, a vendor of CRM and commercial open source Saas solutions, has announced it will be employing the PostgreSQL-supported LAPP stack for its open source development platform Lumenation. After consideration of PostgreSQL and MySQL, which is part of the LAMP stack, developers at Lumen […]

Sugar on the Big Apple

SugarCRM Inc., those large specialists in commercial open source customer relationship management software, today announced the opening of its new Northeast regional office in New York. Fifteen-year IT sales and consulting veteran Cameron Jackson will serve as regional vice president of corporate sales to “bolster relationships with its community of customers, partners and developers in […]

Leap into billing

FTS, a global provider of Business Control, Billing and CRM solutions for service providers has announced that Globalcom Inc. has selected the FTS Leap Billing RC for its billing platform. FTS’ Leap Billing RC (LBRC) is an end-to-end billing and customer care solution designed for the American market. FTS’ LBRC platform is to be integrated […]

On (Time)Track

Saaspoint has announced the availability of the AppExchange application TimeTrack. TimeTrack enables the recording of time spent of projects and tasks, automating the reporting process by “capturing the time electronically.” (Wow, that sounds useful. Do you need a time machine to do it?) Timetrack is immediately available to download for a free 14-day test […]

Open, Complete Banking in Vietnam

Asia Commercial Bank this week announced its agreement with Hanoi-based Thien Nam Information Technology Company, an international reseller of banking and financial processing systems. Thien Nam will be upgrading Asia’s core processing platform to the latest release of Open Solutions Inc.’s classically no-nonsensically named The Complete Banking Solution. Open Solutions Inc., a provider of integrated […]

New Creative-ity

Creative Manager, Inc. this week released version 8.4.3 of its flagship product Creative Manager Pro. Creative Manager Pro promises 52 enhancements to the program in the areas of accounting, project management, media, and reporting. All updates are at no cost to Creative Project Manager and Creative Manager Pro users. Creative Manager Pro is web-based integrated […]

Salesforce stock’s Friday roller-coaster ride

In the investment world, had an, um, exciting Friday and early on appeared to have snapped its recent two-week slump. On Friday, stock was reported as “breaking out on increased volume and is attempting to rebound.” Alas, it wasn’t meant to be. By 10am, Marc Benioff’s company had prices up to $46.60 after […]

Canadian (i)Congo

iCongo Inc. closed out the week with the announcement that Lecavalier Auto Parts, reportedly Canada’s leading distributor of recycled auto parts and equipment, has selected the iCongo ICE3 suite of collaborative e-business systems. Lecavalier will be employing iCongo e-commerce to conduct customers’ order entry and order management processes online. The applications being implemented by Lecavalier […]

On Oncontact, Vista and more

This much we know: Earlier in the month, Oncontact Software announced the release of Oncontact CRM 6.0, the latest version of its flagship Microsoft. NET-based CRM software billed as “the industry’s first CRM software to update its graphical user interface and visual style to complement Microsoft Windows Vista operating system.” Designed for mid-market organizations, additional […]