Latest CRM Blog
Another Score for Small Business CRM: Zoho Reports Moves out of Beta
Today, Zoho announced the production release of Zoho Reports, their online reporting and business intelligence tool. Zoho CRM products are wholly web-based, and Zoho Reports emerges with a new pricing model and features after two years in beta. It was formerly known as Zoho DB, and it facilitates data analysis for database administrators and developers. […]
SugarCRM Goes Commercial in The Enterprise Content Management Space
SugarCRM announced today that their partnership with KnowledgeTree and iNetProcess will take them to the commercial enterprise content management (ECM) space. SugarCRM is known as a leader in open-source CRM offerings, and KnowledgeTree is an ECM provider that focuses on affordable document management software (DMS); iNetProcess is a European provider of services around open source […]
Intuit Adds More to The Small Business CRM Space with Intuit Customer Manager
Intuit Software announced last month that they’ll be expanding their reach in the small business CRM space, this time with Intuit Customer Manager. Intuit is best known for its accounting and finance software, like Quicken and Quickbooks, but this latest addition puts the company in direct competition with CRM chiefs like Salesforce.com and SugarCRM. Naturally, […]
iPhone CRM in 2010: Predictions
The end of 2009 is upon us, and as with every year’s end, research firms, bloggers, and others are weighing in on what they expect will be big in the future. Analyst firm IDC released a compendium of their 2010 predictions earlier this week, and it will likely not surprise most readers that one of […]
Zoho Adds Another Integration, This Time It’s for Google Docs
For companies offering CRM lite solutions, or CRM for small businesses, Google Apps has acted as a formidable opponent. But some companies, like on-demand CRM provider Zoho, have smartly relied on the “if you can’t beat ‘em, join ‘em” motto, and today they announced the launch of a full integration between Google Docs and their […]
Warming Up to SaaS, The Hybrid Model: CDC Will Acquire gomembers to Offer NFPs/NGOs On-Demand Solutions
Monday, CDC Software announced plans to acquire gomembers, Inc., which is a leading provider of SaaS and on-premise solutions to non-profits and non-governmental organizations (NGOs); the acquisition should be completed this week, with only some standard closing conditions being addressed. The acquisition is part of CDC’s plan to offer both SaaS and on-premise models, as […]
Taking Another Look at Chatter & Other Dreamforce Releases
Salesforce.com’s annual Dreamforce conference ended just over a week ago, and aside from two new service-desk integrations on Force.com, the big news was about Salesforce Chatter. Yes, the “Facebook for enterprise” stole the show—even detracting from news about the specifics regarding Salesforce’s new Collaboration Cloud—as well as from other integrations and products announced at the […]