The CRM industry is evolving very quickly. Once upon a time, there were only a handful of choices for CRM software but now one can find almost endless choices. New features are included almost on a daily basis and new products and versions are released regularly. Web-based CRM enjoys high demand among small to medium-sized […]
Software as a service, or SaaS CRM, promises to free enterprises from the annoyance of having to deploy and maintain software applications that require frequent upgrades and qualified personnel to run apart from taking up valuable floor space. The two most prominent SaaS CRM providers include Salesforce.com and NetSuite. The two companies have created a […]
The Appointment Router is now available from TimeTrade Systems, Inc. This major enhancement to the TimeTrade Workgroup Edition CRM software relies on configurable sales territory assignment rules to enable prospects to instantly book sales appointments with a company representative directly from the company website or a landing page for a marketing campaign. Innovative SmartRouting technology, […]
Recently, Commence Corportation announced the release of Commence CRM v 5.1. Commence Corporation, a provider of web based CRM software, enhanced the new version of their CRM to integrate with Intuit’s QuickBooks accounting system. Customer Service Manager at Commence, Nicole Reed, commented on the new release. She said, “Small to mid-size companies are looking to […]
On June21, 2010, SageCRM v7.0 was released. The latest release of the CRM solution introduced new interactive dashboards and navigation to improve the collaborative efforts across sales, marketing and customer service functions. The Sage CRM solution offers businesses a highly sophisticated CRM application with a low total cost of ownership. The updated SageCRM dashboards provide […]
Microsoft Corp. is suing Salesforce.com Inc with the accusation that the customer relationship management (CRM) giant has infringed nine patents for ways to make software more efficient. The complaint targets the customer-relationship management software that is the hallmark of Salesforce.com’s business. It seeks a court order that would prevent the San Francisco-based company from providing […]
update CRM Inc, a European CRM solutions innovator, has launched its new update.revolution CRM suite to North America. update.revolution is an advanced cloud-based enterprise-managed CRM service designed specifically for the sales organizations of all sized in the life sciences market. This includes biotechnology, pharmaceutical and medical device industries. update.revolution was launched in Europe earlier this […]
Today, Zoho announced the production release of Zoho Reports, their online reporting and business intelligence tool. Zoho CRM products are wholly web-based, and Zoho Reports emerges with a new pricing model and features after two years in beta. It was formerly known as Zoho DB, and it facilitates data analysis for database administrators and developers. […]
Cisco Systems has made a number of acquisitions in the past two months, and now they’ll be working on a new product for next year: an integration connecting their on-demand contact center telephony with Salesforce.com’s contact center software. Set for release in the first quarter of 2010, this new offering will be called the Customer […]
Verticals onDemand, a vendor of Software-as-a-Service CRM products for the pharmaceutical and biotechnology industry, has secured $4 million of funding from Emergence Capital Partners, a venture capital firm specializing in investing in technology-enabled services companies. Emergence has a habit of backing winning horses, its other investments include Salesforce.com, SuccessFactors and HireRight. Verticals hopes to ride […]