Latest CRM Blog

Self-Service Sugar

Open source customer relationship management software provider SugarCRM Inc. has announced the Customer Self-Service Portal and Knowledgebase for Sugar Professional and Sugar Enterprise customers. The setup seeks to assist companies in improving communications with customers while reducing costs by enabling self-service in key CRM business processes. SugarCRM’s Customer Self-Service Portal promises to allow firms to […]

Deluxe Midwest

Deluxe Financial Services and Commerce Bank, a regional bank holding company with approximately 360 locations in Missouri, Illinois, Kansas and Oklahoma, today announced they have entered into a new partnership. Deluxe will provide software such as fraud recovery assistance and protection program Deluxe ID TheftBlock 2.0. And Commerce is also employing DeluxeCalling, an outbound calling […]

Blackbaud flies to Infinity

Blackbaud, Inc. chief executive officer Marc Chardon today announced that the company has released its technology platform, code-named Infinity. (Well, you have to like that name: We’ll say a 8.8 out of 10 on the CRMchump Mathematical Mind-bending Moniker Scale.) Released together with Infinity were Blackbaud Direct Marketing (or The Software Formerly Known As “Bullseye”) […]

Commence writes minimalist press release

CRM software provider Commence Corporation has announced that it will be expanding its operations in India, and, um, that’s about it. Sure, we know Commence “will now be expanded to include additional development, marketing and sale of Commence products for the Indian market,” but no numbers forthcame today…

CRM – what a Conceptus

Microsoft Corp. closed out the week with the announcement that Conceptus Inc. had chosen Microsoft Dynamics CRM 3.0 to help assure the continued growth of the Essure system, Conceptus’ flagship medical device. What are Conceptus and Essure? Glad you asked. As it turns out, the Essure system is a permanent birth control procedure that has […]

Two volumes from the CRM bookshelf

A couple of books on the subject that we all follow have been released this week. Long-time proponent of leanness in the industrial CRM world, Commence Corporation and CEO Larry Caretsky have released a tome they’ve entitled “Smart Practices That Pay: Leveraging Information to Achieve Industrial Selling Results.” The virtual dust jacket for the book […]

Kapow! Mashup! um…Java!

Cue Batman fight-scene theme music… Kapow Technologies today announced that Switzerland-based SITA, a provider of IT business solutions and communications services to the air transport industry, has deployed the Kapow Mashup Server to integrate various applications into a single portal. SITA employed the Kapow Technologies’ “Visual Scripting approach” in building enterprise mashups. (Now with a […]

CDC repurchasing away

CDC Corporation announced today that as of May 1, the company had repurchased 6,936,624 common shares for $35,604,235, an average price of $5.13 in the past 365 days. The board of directors has approved an additional share repurchase program which authorizes the repurchase of up to $20 million of the company’s common shares for twelve […]

Allegis pledges Allegiance

Allegiance, Inc., self-billed as a provider of enterprise feedback management solutions, today announced that it has closed on a $5.7 million round of funding led by Allegis Capital, with participation from existing investor TPP Capital Advisors. Nippon Venture Capital) also participated in the round. The Allegiance Active Listening System is a suite of six web-based […]

Teradata in the Union

Representatives of Teradata announced today that UK-based Norwich Union, has selected Teradata to provide the customer relationship management software for its “Customer Value Management Program.” Norwich Union selected Teradata modules Communication Manager, Communication Director, Professional Services and the Financial Services Logical Data Model. This agreement extends the existing relationship with Teradata that recently developed the […]