Tag: "social networks"

Salesforce.com and Cisco Take Contact Management to The Cloud

Last week, Salesforce.com announced it will partner with Cisco to deliver “the new face of customer service” by building a new contact center in the cloud. Combining Salesforce’s Service Cloud 2 with Cisco Unified Communications, the new solution uses gives SMBs the ability to run customer service entirely in the cloud. Both Cisco and Salesforce […]

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CRM Gets Social

CRM is becoming an increasingly collaborative phenomenon in which businesses are being forced to take increased cognizance of their customer’s wishes. This turnaround has been orchestrated to a large extent by the Internet which has enabled customers to have a say in the designing and developing of services and products. Customers are even choosing the […]

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