Latest CRM Blog and Dell Team Up to Grow Cloud Computing and Dell have been longtime partners, and earlier this week they announced they are teaming up to target SMBs. They will offer joint, certified cloud-computing CRM bundles that will be priced as low as $9 per user per month (the cost of Salesforce’s Contact Manager Edition). Salesforce and Dell have been testing the solution […]

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Social Business Software Expands, Starting with Microsoft SharePoint

Today Jive Software, a producer of what it terms “Social Business Software,” launched an integration with Microsoft SharePoint—the first in a series, called Jive Connects, that it hopes will liberate content in server suites. After integration, Jive and SharePoint users will have a unified stream of content within both systems, and can also create content […]

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Call Center Software Moving to The Cloud

Call center software provider inContact announced this week it would be releasing an integration to cloud-based CRM. An undisclosed provider of performance solutions for the casualty claims industry will be using inContact’s product with for several call centers that deal with about 200 insurance agencies total. Over the past couple of years, the solutions […]

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Really Simple Solutions Releases DribbleMail for CRM

Really Simple Solutions, the UK’s largest hosted CRM provider, released an email marketing tool last week: DribbleMail. The product is available through integration with Really Simple’s on-demand CRM service, and allows direct mail marketers to efficiently plan and execute email marketing campaigns. Like many of the enterprise software add-ons released recently, DribbleMail is an SaaS […]

Social Networking Brings CRM to New Industries

The rapidly increasing popularity of social networking platforms is news to no one. Twitter was steadily drawing users at the beginning of 2009 and then exploded since Oprah joined in April, and names like Facebook and LinkedIn are more and more familiar in the household. This proliferation of social networking is not just for the […]

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Zoho Launches Zoho Discussions

This week, Zoho launched Zoho Discussions, their new platform for creating public and private support forums for employees and customers to comments on a particular topic. Features include branding widgets, integrated chat, user profiles, SEO options, and “sticky” posts (which is a highlight a community moderator can award to a post that is especially good […]


Microsoft Office Web Applications – The Google Apps Killer?

With the technical preview of Office 2010 several months ago, Microsoft announced a web-based companion to the suite, Office Web Applications, which some predict will be the “Google Apps Killer.” Last week, Microsoft released a partial preview of the online package to beta testers and invited guests. Web Apps features extensions of PowerPoint, Excel, and […]

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Google And Its Effects on CRM

The American Customer Satisfaction Index (ASCI) recently released their annual e-business report, and Google came out the preferred Internet Portal and Search Engine, scoring a telling 9 points ahead of the next runner up. The quality of Google’s search results isn’t the sole factor in its popularity—their web presence is near inescapable given the number […]

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Potential Enterprise Software Standouts at TechCrunch50

Presentations at the annual TechCrunch50 conference just ended, and there were two Web 2.0 startups that could make wonderful improvements to enterprise software. Threadsy. Given the surge in social network integrations into industry platforms, Threadsy could prove a very popular—and easy—way to merge the various yarns people are so anxious to integrate. Looking at over […]

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Deconstructing CRM Platforms for Growth

With the declining economy many CRM providers are offering separate parts their popular platforms to give clients cheaper ways to manage their relationships, and in the process they are creating systems that will surely continue growing after the recession. Earlier this year, Sugar CRM launched the on-demand Sugar Express, which offered sales, marketing and support […]

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