Tag: "Salesforce.com"

A Peek at Things to Come: Salesforce.com Chatter for the Android

Android is quickly catching up to its competitors in the Applications arena. Salesforce.com’s has launched a Chatter Developer Challenge, and programmer Jeff Douglas has created a Chatter Android App. The Salesforce.com Chatter application for Android was built on the Force.com platform and uses Force.com Remote Access Applications with 3-legged OAuth for security. With the Salesforce.com […]

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Hoover’s Expands Contact Record Base with Salesforce.com and Access Hoovers 3.0

Hoover’s Inc. announced updates to its Access Hoover’s 3.0 thanks to Salesforce.com’s AppExchange 2. Hoover’s will be expanding their database of enterprises from 65 million to 85 million. Hoovers is a business solutions provider that provides its users with insight and information about companies, industries and key decision makers. “Access Hoovers is one of the […]

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Microsoft Accuses Customer Relationship Management Giant Salesforce.com of Infringing Nine Software Patents

Microsoft Corp. is suing Salesforce.com Inc with the accusation that the customer relationship management (CRM) giant has infringed nine patents for ways to make software more efficient. The complaint targets the customer-relationship management software that is the hallmark of Salesforce.com’s business. It seeks a court order that would prevent the San Francisco-based company from providing […]

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Gartner Research Includes Pegasystems and RightNow in Magic Quadrant for CRM Customer Service Contact Centers

New players join Oracle Siebel, Microsoft and Salesforce.com as the market seeks to empower agents and deliver next-generation service. There aren’t a lot of commonalities between the listed vendors in Magic Quadrant except that they have systems to help customers post-sale. To be fair, very few enterprises have cookie-cutter customer service requirements and these vendors […]

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VMware in bed with SalesForce.com

VMforce, the love-child of VMware and SalesForce.com, was unveiled today. Both VMware and SalesForce are leaders in their respective cloud computing sectors. VMware is known for their virtualization, while Salesforce for their software-as-a-service (SaaS). The convergence of the cloud computing software vendors will provide an integrated cloud platform with appeal to Java programmers. Java Applications […]

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Salesforce.com Acquires Jigsaw

Salesforce.com bought Jigsaw in a $142 million acquisition. Jigsaw, a business data provider, helps users store contact information, target audiences and generate leads. The cloud CRM enterprise bought Jigsaw in an effort to facilitate building contact lists in Salesforce databases. Salesforce has optimized the process of tracking and communicating with customers, but the process of […]

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Chatter about Salesforce Chatter

Salesforce.com, the customer relationship management (CRM) cloud computing company, announced the expansion of their social feature Chatter today. The application is embedded in their CRM platform and adds a social, collaborative element to the web-based CRM. Salesforce.com CEO, Mark Benioff, is following the Social CRM trend, by enhancing Chatter to have following options similar to […]

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Forrester Outlines 5 Trends in Application Development

It isn’t just individuals that make New Year’s resolutions—companies make them as well. Forrester Research recently released a report about CRM applications, as a guide to companies looking to tighten up application development without breaking the bank this year. This week, Lauren McKay at CRM Magazine took to the publication’s website and outlined five routes […]

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Dreamforce 09: Genius.com Makes Social Marketing Automation Easy While Leveraging Salesforce.com

Information regarding Salesforce Chatter flooded this year’s Dreamforce 2009, but there were some interesting partnership products, among them Genius.com’s new social marketing automation tool. Simply named, Social Marketing Automation leverages Salesforce.com’s Collaboration Cloud to nurture and score converted leads from social networking platforms. Genius prides itself on being one of the first to push “Sales […]

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Big News for CRM Today! Salesforce.com Makes Chatter, The Social Network for Enterprise

Enterprise is getting it’s own Facebook! Salesforce.com kicked off their annual Dreamforce conference in San Francisco, and CEO Marc Benioff made the major announcement during his keynote speech: their new private social network, Salesforce Chatter. Benioff has been advocating the use of real-time data for some time now, so it comes as no surprise that […]

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