Category: Oracle

CRM Royal Rumble – Microsoft Dynamics vs. vs. SAP vs. SugarCRM vs. Oracle: Part 1

  Everyday, we get a ton of questions about what’s better, SAP or  Microsoft Dynamics or Oracle?  How does Sugar CRM fit into the whole mix?  Though the questions are common, the answer is not always so easy to provide.  So I thought a blog pitting the major CRM solutions against each other might […]

OpenSpan Achieves Oracle Validated Integration

Today, at Oracle OpenWorld, OpenSpan, Inc. announced that it achieved Oracle Validated Integration. The user process management software provider achieved integration with Oracle’s Siebel Customer Relationship Management (CRM) Release 8.1.1 through Oracle’s PartnerNetwork program. Siebel CRM is key to OpenSpan’s work. Siebel CRM and OpenSpan help companies find the right applications that will help them […]

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Oracle OpenWorld 2010 features Oracle CRM On Demand Partner Pavillion

Oracle, a business software provider, will once again present Oracle Openworld. The event will feature the Oracle CRM On Demand Partner Pavillion, which will display the value of a select group of system integrators and independent software vendors. The choice group will be available to discuss new concepts and how to leverage the Oracle platforms […]

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Oracle Named CRM Leader by Forrester

Today, Oracle announced that Forrester Research, Inc., a market research company, named it a leader in CRM Suites in the Forrester Wave, a quarterly report. Oracle’s CRM On Demand was named a leading solution in the CRM Suite for Midsized Organizations, Q2 2010, category. Oracle’s Siebel CRM was named a leader in the CRM Suite […]

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SAP and Siebel may be falling off the top of the CRM ladder

Currently, Forrester rankings show that SAP and Oracle-Siebel are the leaders in CRM software. However, competition is close at their heels. Because the CRM software market has developed immensely in recent years, this has made it difficult to make distinctions between products. The Forrester report stated that the reason Siebel and SAP do so well […]

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Gartner Research Includes Pegasystems and RightNow in Magic Quadrant for CRM Customer Service Contact Centers

New players join Oracle Siebel, Microsoft and as the market seeks to empower agents and deliver next-generation service. There aren’t a lot of commonalities between the listed vendors in Magic Quadrant except that they have systems to help customers post-sale. To be fair, very few enterprises have cookie-cutter customer service requirements and these vendors […]

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Dreamforce Has Made A Splash, But How Does It Measure up to Oracle OpenWorld?

Needless to say, Dreamforce made a big splash this year with the announcement of Salesforce Chatter, to be launched next year. But how is Dreamforce shaping up in comparison to Oracle’s OpenWorld? For one thing, attendance at Dreamforce pales in comparison to that of last month’s OpenWorld conference—there are about 19,000 at Dreamforce, while OpenWorld […]

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Oracle Releases PeopleSoft Entperprise CRM 9.1

Last week, Oracle announced the release of PeopleSoft Enterprise CRM 9.1, which they developed after customer feedback indicated businesses were most interested in solutions that could accelerate business performance with a lower cost of ownership. Because no system update is complete without a social media facelift, CRM 9.1 was redesigned to tout a Web 2.0 […]

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CRM Companies Looking to Meet Market Demand For SaaS

As the economy continues to struggle and companies continue to look for ways to cut back on their budgets, SaaS Software has become an increasingly popular option for many struggling companies. As companies look to scale back on expenditures, software providers are providing the options that allow companies to do this. CRM providers are looking […]

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Oracle CRM products for iPhone

Oracle has announced that free Oracle business applications for the Apple iPhone are now available. Soon, businesses will be able to access Oracle CRM products on their iPhones. I guess this is to counter the growing friendship between SAP and RIM and also Microsoft and RIM. It will be interesting to see the kind of […]