Web-based CRM software is the latest and most effective tool in the marketing world right now. Normal marketing campaigns just don’t cut it anymore. Vendors can miss out on a large portion of their revenue and customer base if they don’t understand or know anything about their customers. This is where web based CRM software […]
The overall goal of small business CRM (Customer Relationship Management) is to find, attract, and win new clients with the hopes to retain the clients that a company already has. Additionally, organizations implementing small business CRM look to bring back former customers and reduce the costs of marketing and sales support activities. However, merely implementing […]
Small businesses have much different needs than larger businesses and bustling organizations. Many small businesses have departments with only one person in each. Others are run only by one person and some are larger with several people doing different jobs. Small businesses have smaller budgets, needs and workforces. One thing that both small and large […]
Customer relationship management (CRM) has become a very important part of the business process. More and more companies are installing CRM systems to help them find more sales opportunities. In this modern age, most business executives are frequently on the go. Mobile CRM applications are increasing in popularity because it allows users to access the […]
Now, as customer relationship management (CRM) vendors are making their products more affordable and usable, even for the smallest companies, every company should have a CRM system. Almost all companies already do and they might not even know it! Any way of tracking customers, whether it is simply recording their email addresses or names, is […]
Jelly Belly Candy Company, the famous international candy manufacturer, was in need of a customer relationship management system so it decided to deploy Microsoft Dynamics CRM. In the last decade, Jelly Belly has grown rapidly as it has expanded its product selection and number of offices. In 2007, it installed an enterprise resource planning (ERP) […]
Last week, Salesforce.com countersued Microsoft for patent-infringement. Microsoft sued Salesforce first, in May, over intellectual property infringement. These customer relationship management (CRM) competitors are battling it out over patent violations. Microsoft and Salesforce are both seeking an injuction and monetary compensation for the violations. Microsoft claims that Salesforce’s CRM software violates nine Microsoft patents. Microsoft […]
Microsoft Corp. is suing Salesforce.com Inc with the accusation that the customer relationship management (CRM) giant has infringed nine patents for ways to make software more efficient. The complaint targets the customer-relationship management software that is the hallmark of Salesforce.com’s business. It seeks a court order that would prevent the San Francisco-based company from providing […]
update CRM Inc, a European CRM solutions innovator, has launched its new update.revolution CRM suite to North America. update.revolution is an advanced cloud-based enterprise-managed CRM service designed specifically for the sales organizations of all sized in the life sciences market. This includes biotechnology, pharmaceutical and medical device industries. update.revolution was launched in Europe earlier this […]