Latest CRM Blog
Boomi Is Good Medicine For MDS Pharma
Boomi, which is in the very interesting business of on-demand integration products, has announced that MDS Pharma Services has implemented its product to integrate Salesforce CRM application with its legacy on-premise Oracle applications. The Boomers are confident that their integration app is the right shot in the arm for MDS which will now be able […]
CRM For The Sole Proprietor
Am not sure if Maximizer is stepping into virgin territory, for me at least this is the first time that I am hearing of CRM for the sole proprietor. Of course there are contact managers out there that can be used by entrepreneurs and work from home moms but what Maximizer has done is to […]
Oracle Gains Ground In Asia Pacific
Oracle has stated that the growth prospects for its CRM and on-demand CRM solutions are looking good in the Asia Pacific region. The company’s partner base in the Asia Pacific, consisting of Siebel CRM On Demand resellers and implementation experts, has increased to more than 48 in the short span of 12 months. A little […]
Another Reaffirmation Of The SaaS Truth
A nation-wide survey conducted in England conducted on behalf of HTK as revealed that a huge 66% of SMEs are not happy with the procedures that they have in place for dealing with customers. The survey covered more than 200 SMBs. According to Cambridge-based research specialist, Analysys that carried out the survey a lot of […]
CRM For Retailers Is Here RightNow
On February 12th, RightNow announced its on-demand CRM solution designed for retailers. Existing features of RightNow CRM include self-service, call center and email management applications and knowledge foundation. These come preconfigured with the offering for retailers which also offers features like RightNow Chat to enable retailers to converse one-to-one with customer, Voice of the customer […]
CRM Spending Continues To Increase
Here’s the lowdown on yet another study on CRM, this time by Gartner. Sometimes I feel that CRM single-handedly keeps a lot of these research companies afloat. Anyway, a Gartner October 2007 study states that the European CRM software market is expected to grow at the rate of 12% in 2008. The growth rates in […]
CRM And Call-Center Telephony
An interesting interview of David Peterson — CEO of PowerHouse Consulting at VoIP-News throws light on the process of integrating CRM with call-center telephony. David talks about the issues that crop up when integrating a CRM solution with a call-center. These include selecting the right intermediary server for converting the proprietary language of the telephony […]
The Top CRM Influencers of 2007
InsideCRM has published an interesting piece that offers short snippets on the top movers and shakers in the CRM domain for the year 2007. Chris Bucholz who has written the piece has accurately picked up the trends and the trendsetters. The list is an eclectic mix of company heads, bloggers, analysts, and technologists who saw […]
Get Xpertise In Siebel
Xpertise, which is one of the leading IT training facilities in the U.K, has added Siebel training to its already impressive list of Oracle training. The company already has a strong base in CRM training and this new addition adds further to its reputation. The company views the new addition as a natural progression since […]
BScaler Scales Software Security
I really like the concept of web-based and the unlimited possibility of SaaS excite me. This particularly delivery model has progressed so much that even enterprise applications such as CRM and ERP are now easily available on the web. One of the main concerns with distributing CRM on the web is security. Web-based ERP provider […]