Category: CRM Articles

SageCRM v7.0 Customer Relationship Management (CRM) Suite Available for Small and Midsized Businesses

On June21, 2010, SageCRM v7.0 was released. The latest release of the CRM solution introduced new interactive dashboards and navigation to improve the collaborative efforts across sales, marketing and customer service functions. The Sage CRM solution offers businesses a highly sophisticated CRM application with a low total cost of ownership. The updated SageCRM dashboards provide […]

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Why Use Social CRM?

Social CRM is a way of bringing companies back to a customer’s level. The ease of online social networking brings individuals together while isolating businesses that are not up to date. Social CRM is a tool to regain control and a voice in the conversation. Modern social CRM is a new development in that it […]

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RightNow Makes A Big Move Into Mobility

On May 20th, RightNow Technologies announced the release of RightNow Mobile, a new on-the-go way for companies to engage with consumers via any mobile device. RightNow Mobile allows customers to receive interactive support through smartphones, tablets, GPS systems, and game consoles using three different techniques: web self-service, web chat, and guided assistance. Web self-service allows […]

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ByAllAccounts Partners with Ebix CRM

The financial sector has new CRM sheriffs in town… ByAllAccounts Inc, an account aggregation service company, will be partnering with Ebix CRM. ByAllAccounts is used by several financial advisors for their services because of the software’s ability to aggregate all client data and integrate seamlessly with management platforms. Ebix CRM provides CRM solutions for the […]

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Iron Solutions Unveils New NetSuite-based iPad CRM Solution For The Agriculture Equipment Industry

Iron Solutions, a source of Equipment Market Intelligence used by the agricultural, industrial and outdoor power equipment industries has successfully deployed its NetSuite-powered customer and equipment lifecycle management solution: IRON HQ. Farmers and contractors can now configure new equipment using IRON Builder located at dealer and manufacturer websites. IRON HQ provides end users with access […]

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Why Your Company Needs To Embrace Social CRM

Social CRM isn’t just another social media buzzword, it’s a central concept that businesses need to understand deeply and integrate fully in order to serve the social customer. But in order to fully embrace social CRM, businesses need to know what it entails. Who is the social customer? The social customer consumes information and learns […]

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Microsoft Accuses Customer Relationship Management Giant Salesforce.com of Infringing Nine Software Patents

Microsoft Corp. is suing Salesforce.com Inc with the accusation that the customer relationship management (CRM) giant has infringed nine patents for ways to make software more efficient. The complaint targets the customer-relationship management software that is the hallmark of Salesforce.com’s business. It seeks a court order that would prevent the San Francisco-based company from providing […]

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Gartner Research Includes Pegasystems and RightNow in Magic Quadrant for CRM Customer Service Contact Centers

New players join Oracle Siebel, Microsoft and Salesforce.com as the market seeks to empower agents and deliver next-generation service. There aren’t a lot of commonalities between the listed vendors in Magic Quadrant except that they have systems to help customers post-sale. To be fair, very few enterprises have cookie-cutter customer service requirements and these vendors […]

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SugarCRM: Harder, Better, Faster, Stronger

SugarCRM, the popular cloud CRM vendor, launched a new UI for Sugar 6. Sugar 6 is one of SugarCRM’s open source applications. The UI redesign is focused on improving Sugar 6’s speed, search and reach with third party applications and mobile device integrations. SugarCRM wanted their SaaS application to work fast and operate as if […]

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InsideView Closes $11.5 Million in Series B Funding

Watch out Hoovers! InsideView, provider of sales intelligence applications, has raised $11.5 million in Series B funding. The enterprise is currently backed by Emergence Capital Partners, Rembrandt Venture Partners and Greenhouse Capital Partners, bringing the total funding to $25 million. SalesView, which is the company’s flagship product, is able to crawl through more than 20,000 […]

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