HubSpot Inc. announced their launch of HubSpot Leads, currently in beta mode, that is a customer relationship management (CRM) tool. HubSpot is a provider of internet marketing software that helps businesses build up their client base and online presence. HubSpot has tools in their CRM software that facilitate lead generation, search engine optimization, blogging, analytics […]
Microsoft Corp. is suing Salesforce.com Inc with the accusation that the customer relationship management (CRM) giant has infringed nine patents for ways to make software more efficient. The complaint targets the customer-relationship management software that is the hallmark of Salesforce.com’s business. It seeks a court order that would prevent the San Francisco-based company from providing […]
New players join Oracle Siebel, Microsoft and Salesforce.com as the market seeks to empower agents and deliver next-generation service. There aren’t a lot of commonalities between the listed vendors in Magic Quadrant except that they have systems to help customers post-sale. To be fair, very few enterprises have cookie-cutter customer service requirements and these vendors […]
Microsoft announced that the Mitsubishi Caterpillar Forklift Europe BV (MCFE) Company was awarded with the Gartner CRM Excellence Award for Efficiency for its customer relationship management (CRM) project. MCFE, a Netherlands based company that manufactures, sells and distributes forklifts and corresponding parts, was able to streamline their order entry and processing, IT support requests, and […]
Not even two weeks into September and Microsoft Dynamics has announced specialty accelerators for its CRM platform—there will soon be Education, Insurance, and Non-Profit templates—as well as a social networking accelerator. Using xRM, the new development platform for relationship-tracking applications, three new mission-centered Microsoft CRM templates were created: the Education and Insurance models are catered […]
NetSuite Supports Intuitive Surgical’s Rapid Growth SAN MATEO, Calif. (August 05, 2008) – NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites, today announced the latest mid-market and large enterprise companies to go live on NetSuite after successful and on-time implementations. NetSuite’s role at Intuitive Surgical (Nasdaq: ISRG), Nestlé UK, […]
Dunbar Armored, an armored car company headquartered in Hunt Valley, Maryland, has selected Microsoft Dynamics CRM 3.0 for its sales teams. Dunbar will use the CRM technology to integrate data that is generated in its 80 branches across the US. Microsoft scored over competing CRM systems on the basis of its role-based CRM capabilities. The […]
Frontpages Web Hosting Network has added Microsof Dynamics CRM 4.0 to its roster of hosted offerings. The company is a recent Microsoft Gold Partner and is latest offering will give customers an integrated on-demand CRM solution. The pricing is $99 for small business solutions, $495 per month for corporate and $4,595 per month for enterprise […]
DVD distributor Magna Pacific has decided to discontinue its use of Sybiz software and implement Microsoft Dynamics NAV as it feels that the old CRM application does not scale well. The company’s administration manager, Sarah Dowling said “In the warehouse, staff would frequently make errors while picking and packing orders. These errors could result in […]
The long wait for potential Microsoft customers waiting to try its hosted CRM offering is over. From April 22, Dynamics is available as an online service. The hosted version is based on the Dynamics CRM 4 customer relationship management software. Dynamics CRM Online debuted as Dynamics CRM Live at the Worldwide Partner Conference last July. […]