Finally – Hosted CRM From Microsoft
The long wait for potential Microsoft customers waiting to try its hosted CRM offering is over. From April 22, Dynamics is available as an online service. The hosted version is based on the Dynamics CRM 4 customer relationship management software. Dynamics CRM Online debuted as Dynamics CRM Live at the Worldwide Partner Conference last July. However; the company chose to stress the “Online” aspect. The hosted service will boost Microsoft’s position as a SaaS player. The company is in the process of developing datacenters around the world and make possible virtual access to data.
“[CRM Online] is not the only service that we plan from Dynamics in the software-plus-services space,” Ballmer said at the time. “You should expect to see more from us in ERP and other areas as we move into the future.”
The other side of Microsoft’s software-plus-services push is a collection of online services that the company has dubbed “Live,” which are mostly free or ad-supported services directed primarily at consumers.
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