Tag: "crm"

Microsoft Accuses Customer Relationship Management Giant Salesforce.com of Infringing Nine Software Patents

Microsoft Corp. is suing Salesforce.com Inc with the accusation that the customer relationship management (CRM) giant has infringed nine patents for ways to make software more efficient. The complaint targets the customer-relationship management software that is the hallmark of Salesforce.com’s business. It seeks a court order that would prevent the San Francisco-based company from providing […]

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What Social CRM Can Learn From CRM

Customer relationship management (CRM) is a business software system used to manage and interact with clients and sales prospects. CRM involves using technology to automate business processes to increase efficiency and optimize customer service. Basically, CRM is like the host at a restaurant that greets clients warmly, directs traffic flow and runs the show without […]

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Lithium Technologies and Genesys Partner Up To Optimize Social CRM Strategies for Customer Support

Today, more than ever, companies must better understand their client and manage the quality of their customers’ experiences. Lithium Technologies and Genesys are working together to integrate Lithium’s community platform with Genesys’ Customer Service Software. The goal is to extend the social networking capabilities of Genesys and deliver an improved customer experience by incorporating community […]

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Gartner Research Includes Pegasystems and RightNow in Magic Quadrant for CRM Customer Service Contact Centers

New players join Oracle Siebel, Microsoft and Salesforce.com as the market seeks to empower agents and deliver next-generation service. There aren’t a lot of commonalities between the listed vendors in Magic Quadrant except that they have systems to help customers post-sale. To be fair, very few enterprises have cookie-cutter customer service requirements and these vendors […]

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Healthcare CRM and Social Media?

The healthcare customer relationship management (CRM) company, REACH3, announced they will be implementing new tools to monitor social media strategies. The company wants to move towards integrating healthcare CRM with social media. Social CRM seems to be the common trajectory for various CRM segments nowadays, from help desks to healthcare. REACH3’s new technology uses sites […]

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Google And Its Effects on CRM

The American Customer Satisfaction Index (ASCI) recently released their annual e-business report, and Google came out the preferred Internet Portal and Search Engine, scoring a telling 9 points ahead of the next runner up. The quality of Google’s search results isn’t the sole factor in its popularity—their web presence is near inescapable given the number […]

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What to look for in a CRM system?

CRM has grown in terms of its capabilities since the early days of the 90s. One important change has been the development of software that allows dialogue with the customer. The technology follows the thinking that customer feedback is a critical input to improve customer service. Some things that need to be considered when selecting […]

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CRM Scammer Profile: Paul Johnston, Entellium CEO

The future was looking bright for Entellium as revenues continued to show dramatic increases from year to year. Millions of dollars in investment money was already secured and business appeared to be booming. Entellium, a provider of CRM software for a number of small and medium-sized businesses, was on track to take on the bigger CRM Software giants […]

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Crackberry from Blackberry

SAP and RIM have come together in order to tap into each other competencies and in the process develop mobile CRM applications that can be made available to an increasing population carrying portable devices. Mobile professionals with the new “Crackberry” handheld device can access SAP software from anywhere in the world. SAP says that it […]

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