Tag: "crm"

Salesforce.com gets chatty

With the recent release of Chatter a cloud-based enterprise social-collaboration platform, Salesforce.com is pushing for enterprises to get vocal. Chatter is a solution that creates openings for developers to build and resell apps (which contain the platform). Similar to Facebook and Twitter, Chatter uses familiar social networking features.  This includes the use of profiles, status […]

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SAP and Siebel may be falling off the top of the CRM ladder

Currently, Forrester rankings show that SAP and Oracle-Siebel are the leaders in CRM software. However, competition is close at their heels. Because the CRM software market has developed immensely in recent years, this has made it difficult to make distinctions between products. The Forrester report stated that the reason Siebel and SAP do so well […]

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Microsoft Dynamics CRM Named Leader in Forrester Reports

Last week, Forrester Research Inc., an independent technology and market research company, named Microsoft Corp.’s Microsoft Dynamics CRM a Leader in The Forrester Wave: CRM Suites for Midsized, Q2 2010 and The Forrester Wave: CRM Suites for Large Organizations, Q2 2010. Microsoft Dynamics CRM is one of Microsoft’s latest applications that offers companies a centralized […]

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Go Get the GoMo Wallet!

On Tuesday, Gold Mobile and Telecordia introduced the “GoMo Wallet,” a mobile-based Software-as-a-Service (SaaS) customer loyalty solution.  The GoMo Wallet is a way for retailers or marketers to use mobile devices to deliver and track loyalty rewards. Two New Jersey based companies, Gold Mobile, a leading CRM and mobile solutions provider, and Telecordia, a mobile […]

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Workforce Mobilization by CRM

A competitive business in the global market today requires a mobilized workforce. CRM allows for this mobile workforce without excessive investment into technology for each employee. Instead, CRM capitalizes on efficiency. The relevant customer information and company employees are brought together. CRM brings these major benefits: All-Access CRM data should be available to all employees […]

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PBworks Releases Customer Relationship Edition

PBworks, a leading provider of hosted collaboration solutions for companies, launched a PBworks Customer Relationship Edition today.  This edition is a more interactive CRM solution where professionals and customers can collaborate on shared online workspaces. While PBworks has a solid record in CRM solutions, this new edition is much more engaging and collaborative.  The customer […]

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Defining Social CRM

There are many different parts of social CRM, which is a collection of strategies to engage current and prospective customers. The first strategy is using product components.  The product components include customer community pieces, such as the website ‘Get Satisfaction’  which increases the flow of communication between companies and their customers.  The site gets feedback […]

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ByAllAccounts Partners with Ebix CRM

The financial sector has new CRM sheriffs in town… ByAllAccounts Inc, an account aggregation service company, will be partnering with Ebix CRM. ByAllAccounts is used by several financial advisors for their services because of the software’s ability to aggregate all client data and integrate seamlessly with management platforms. Ebix CRM provides CRM solutions for the […]

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HubSpot API Opens Up CRM Options

HubSpot Inc. announced their launch of HubSpot Leads, currently in beta mode, that is a customer relationship management (CRM) tool. HubSpot is a provider of internet marketing software that helps businesses build up their client base and online presence. HubSpot has tools in their CRM software that facilitate lead generation, search engine optimization, blogging, analytics […]

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Hoover’s Expands Contact Record Base with Salesforce.com and Access Hoovers 3.0

Hoover’s Inc. announced updates to its Access Hoover’s 3.0 thanks to Salesforce.com’s AppExchange 2. Hoover’s will be expanding their database of enterprises from 65 million to 85 million. Hoovers is a business solutions provider that provides its users with insight and information about companies, industries and key decision makers. “Access Hoovers is one of the […]

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