Customer relationship management (CRM) has become a very important part of the business process. More and more companies are installing CRM systems to help them find more sales opportunities. In this modern age, most business executives are frequently on the go. Mobile CRM applications are increasing in popularity because it allows users to access the […]
Now, as customer relationship management (CRM) vendors are making their products more affordable and usable, even for the smallest companies, every company should have a CRM system. Almost all companies already do and they might not even know it! Any way of tracking customers, whether it is simply recording their email addresses or names, is […]
Recently, PCS Technology implemented the Sage CRM system. PCS made this decision when the recession struck and they realized they would need an intuitive system in place to track every sales lead to minimize any lead leakage. The Sage CRM system was optimized for the PCS frontline team to ensure that they would be able […]
In today’s business world, CRM applications have become a necessity for sales teams. CRM applications improve collaboration and work flow throughout sales teams, and they are proven to increase customer satisfaction. As technology continues to progress, it has now become necessary to have access to CRM applications via mobile device. iMagicLab, a business that specializes […]
CRM consultancy Beagle Research Group recently delivered its inaugural 2010 ThinkForward Awards for laudable CRM software-producers. In particular, as Denis Pombriant, founder of Beagle Research says, the award recognizes software companies for three criteria: sustainability in business processes, cost containment, and building stronger customer relationships. The award name “ThinkForward” originated from Thomas Watson, Sr.’s “think” […]
As the recession struck, most companies were either busy licking their wounds or trying to minimize sales losses. However, this was not the case for social networking titan Facebook. During this time period, Facebook had reached such astounding sales growth that it become more than it could handle, so they turned to another organization for […]
Research firm Zinnov has released an estimate that the cloud computing market within India is expected to reach $1.08 billion by 2015. This would be a ten-fold increase from today’s $110 million market. Software as a Service (SaaS) is expected to make up $650 million of that revenue, and Infrastructure as a Service (IaaS) and […]
Yesterday from the Sales 2.0 2010 conference in Boston, The American Association of Inside Sales Professionals (AA-ISP) named ZoomInfo, a business information provider, the “Service Provider of the Year” in the SaaS, CRM, Productivity Tools category. The award is part of AA-ISP’s Inside Sales Professionals Leadership Summit 2010 awards. ZoomInfo is one of the presenters […]
Last week, Salesforce.com countersued Microsoft for patent-infringement. Microsoft sued Salesforce first, in May, over intellectual property infringement. These customer relationship management (CRM) competitors are battling it out over patent violations. Microsoft and Salesforce are both seeking an injuction and monetary compensation for the violations. Microsoft claims that Salesforce’s CRM software violates nine Microsoft patents. Microsoft […]