The beta version of one of the top CRM systems available was recently released earlier this month, Microsoft Dynamics CRM 2011. After a review of Microsoft Dynamics CRM, many of the beta users were very impressed by the new features. Microsoft Dynamics CRM is designed for both cloud-based and on Premise deployments, in an attempt to compete […]
Microsoft Dynamics CRM has garnered recognition as a Leader from two leading independent research firms, Gartner Inc. and Forrester Research Inc. Forrester acknowledged Microsoft Dynamics CRM for offering a flexible customer service solution, earning a Leader position in The Forrester Wave: CRM Suites Customer Service Solutions, Q3, 2010 (July 2010) report, while Gartner placed it […]
In the past month, Microsoft Dynamics CRM has been noted as an industry leader by two independent analyst consultancies. Forrester Research named Microsoft Dynamics CRM a Leader in the Forrester Wave CRM Suites Customer Service Solutions for the third quarter of 2010, while Gartner named Dynamics a Leader in the Magic Quadrant for Sales Force […]
Akvelon, a company that specializes in CRM solutions, recently announced an update to its application Global Search. Global Search is a component built for Microsoft Dynamics that grants the ability to conveniently search through multiple CRM categories through a single search query. The update contains features suggested through customer feedback, which increases the overall effectiveness […]
This week was the July Microsoft Worldwide Partner Conference. Microsoft announced the new and updated features of Microsoft Dynamics CRM 2011, Microsoft’s next version of its customer relationship management solutions. Microsoft Dynamics CRM 2011 will have a similar interface as Microsoft Office Suite, but the new version will integrate with the Microsoft Dynamics Marketplace which […]
Last weekend, TenDigits Software, Inc., a mobile Microsoft Dynamics CRM provider, announced the release of MobileAccess 4.7. The mobile CRM application provides access to Microsoft Dynamics CRM from any smart mobile device, including the iPad, iPhone, and iTouch. This newest iteration of the product also provides new mobile features to Microsoft Dynamics CRM. Mobile CRM […]
Jelly Belly Candy Company, the famous international candy manufacturer, was in need of a customer relationship management system so it decided to deploy Microsoft Dynamics CRM. In the last decade, Jelly Belly has grown rapidly as it has expanded its product selection and number of offices. In 2007, it installed an enterprise resource planning (ERP) […]
At the end of last month, Microsoft Dynamics CRM was named one of the strongest leading customer relationship management (CRM) solutions by Forrester Research, a technology and market research advising company. Microsoft Dynamics CRM is particularly suitable for midsized and large companies, according to Forrester. Forrester Research compared Microsoft Dynamics CRM to 18 other CRM […]
Recently, Aplicor, a provider of ERP software, announced the integration of their software with Microsoft Dynamics CRM. In the announcement, it was made known that Aplicor and Microsoft are collaborating to create a process based connector that will be released in Aplicor 7.0. The integration of these two technologies will create a seamless solution for […]
Hard Rock International, a company that owns restaurants, hotels, casinos, and concert halls that display an extensive collection of music memorabilia, has a large customer base and was finding it difficult to manage their customer relations. Hard Rock did not have an efficient system to handle the tens of thousands of customer inquiries that they […]