Microsoft Dynamics CRM 2011 : 5 Best New Features
The beta version of one of the top CRM systems available was recently released earlier this month, Microsoft Dynamics CRM 2011. After a review of Microsoft Dynamics CRM, many of the beta users were very impressed by the new features. Microsoft Dynamics CRM is designed for both cloud-based and on Premise deployments, in an attempt to compete with other top CRM providers such as Salesforce.com, Oracle and SAP.
Below is a list of Microsoft Dynamics CRM’s best features, which can also be found on the Microsoft Dynamics CRM homepage.
1. Business Intelligence
Users are now able to leverage Microsoft Dynamics CRM for advanced business intelligence functionality. Multiple dashboards can be managed to monitor the overall performance of the business, and the dashboards of Microsoft’s CRM are intuitive and easy to navigate. The new Microsoft CRM add on allows users to benefit from being able to utilize business intelligence information to quickly and easily identify customer and market trends.
2. Sharepoint and Dynamics NAV Integration
Microsoft Dynamics CRM 2011 now demonstrates out-of-the-box integration with Sharepoint and Dynamics NAV. Integration with these two products will greatly enhance productivity by increasing the collaboration between front and back office applications.
Microsoft Dynamics CRM introduces a feature called “solutions”, which enables users to save customizations and share them with others. This means that users can create different solutions or choose to import ones built by outside developers.
4. Microsoft Dynamics Marketplace
Dynamics CRM will also feature Microsoft Dynamics Marketplace, which is a solutions catalog fully integrated with Microsoft Dynamics CRM that allows for fast application downloads and connections with Microsoft partners.
5. Windows Azure
Finally, Microsoft Dynamics CRM 2011 now allows for cloud development and deployment through Windows Azure. Users are able to apply various development platforms into their cloud solutions, making Dynamics comparable to other top CRM solutions such as Salesforce.com, Oracle, and SAP.