Category: CRM Solutions

CRM Royal Rumble – Microsoft Dynamics vs. vs. SAP vs. SugarCRM vs. Oracle: Part 1

  Everyday, we get a ton of questions about what’s better, SAP or  Microsoft Dynamics or Oracle?  How does Sugar CRM fit into the whole mix?  Though the questions are common, the answer is not always so easy to provide.  So I thought a blog pitting the major CRM solutions against each other might […]

CRM Software vs. Customer Experience Management (CEM) Software

CRM and CEM may seem similar, but CRM software has many shortcomings that can hurt you when you try to evaluate the customer experience. Here are a number of reasons why: CRM software is more functional than process- centric in nature. CRM systems are designed to provide specific point solutions to support customer relationship management […]

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