Latest CRM Blog
And the winner of the Steppin’ Out award is…
…Salesforce.com! Probably the prize with the coolest name, the Steppin’ Out Awards are presented by internationally acknowledged “CRM guru” Paul Greenberg and usually quickly reported on by industry writers who obligatorily mention the 1980s pop hit. (The You Tubeheads out there even link you to the video.) Salesforce.com took the prize this year over Microsoft, […]
Pharma CRM on the Cutting Edge
According to the report entitled Pharmaceutical Customer Relationship Management by pharmaceutical business intelligence firm Cutting Edge Information, 92 percent of companies surveyed already have or plan to integrate several databases when they implement their CRM initiatives. “Pharmaceutical Customer Relationship Management” looks into “how top companies build solid business cases to attain sufficient resource backing for […]
Retail, RightNow
RightNow Technologies, developer of customer relationship management software, has unveiled its new CRM application, RightNow Retail. Retail is based on RightNow 8. Among RightNow’s existing retail clientele includes Cabela’s, Drugstore.com, Hallmark.com and The Sharper Image. RightNow Retail is available for immediate licensing. RightNow Technologies is headquartered in Bozeman, Montana, and provides CRM software-as-a-service solutions to […]
Lookin’ out for OutlookSoft
SAP AG today announced its intention to acquire OutlookSoft Corporation, a privately held provider of integrated planning, budgeting, forecasting and consolidation software. The acquisition is expected to be completed in June 2007, pending approval from the respective antitrust authorities. Terms of the acquisition were not disclosed. The prospective buyout is part of the SAP multi-year […]
Stuff for 12 from Oracle
Dispatch from the big company: Oracle today released new CRM applications for Oracle E-Business Suite Release 12, over which flies Oracle’s "Applications Unlimited" program. Oracle E-Business Suite Release 12 delivers promises newfangled usability features, advanced planning capabilities and tools to enable users to more easily mine data. Touted among the additions are a simplified user […]
Salesforce develops
Salesforce.com yesterday announced the inaugural Salesforce Developer Conference, designed to “foster the next generation of on-demand applications and businesses.” The Salesforce Developer Conference will be held May 21 at the Santa Clara Marriott. The conference will provide developers the opportunity to get hands-on with the Salesforce platform and the Apex programming language, as well as […]
DST Connecting
DST Systems, Inc. has unveiled its DST SalesConnect data management and CRM solution this week at the ICI General Membership Conference in Washington, D.C. The SalesConnect solution features a central repository of firm, office and representative information that systematically matches trades coming into DST’s shareholder TA2000 record-keeping platform to the correct representative.
KANA get a witness?
KANA Software, Inc., a leader in multi-channel customer service, today announced its definitive agreement to purchase eVergance Partners, LLC, a CRM management consulting and systems integration firm. Financial terms of the acquisition were not disclosed. The acquisition is expected to be accretive to KANA for 2007, and is expected to close during the second quarter […]
Harvard Business School? That’s Intelliworks…
Intelliworks, Inc., a provider of customer relationship management solutions for higher education, today announced that Harvard Business School has completed deployment of its software solution for the executive education program. The software seeks to enable the tracking of interactions across the life cycle of each participant from program inquiries to marketing campaigns to admissions and […]
And the winner is…
With an abundance of CRM products and a plethora of online pundits examining them, this market of the software industry is seeing awards and honors within the field graced every week of the year. Heck, to keep up, you’d need a scorecard. Below is one writer’s attempt to provide such; a look at some of […]