Latest CRM Blog
OpenBox opens box
OpenBox Technologies OpenBox, a developer of SaaS CRM, turnkey CRM and enterprise software, today (really: on Saturday. And it’s an American company) introduced Marketing Campaign Management version 9.0. The application offers users centralized campaign management in which multi-stage campaigns including email, voice, fax, direct mail, tradeshows and telemarketing are created and tracked. MCM is web-based […]
Microsoft to buy aQuantive
The newswires and the public imagination is already full of this story, so here’s CRMchump’s take on the story brought to you by this blogger’s day job, a little news outlet we like to call Budapest Business Journal. Kudos and thanks to the online editor, the lovely Nora Szale. The story: Microsoft Corp., the world’s […]
CU sooner, Sedona
Sedona Corporation, a provider of Customer and Member Relationship Management solutions for the small- and mid-sized financial services market, today announced a new partnership with CU ink, Inc. CU ink was founded in 1994 and is headquartered in Norristown, Penna. CU now boasts a clientele of over 1,000 credit unions in the US and Caribbean, […]
A 360 Spectra
Boulder, Colo.-based Spectra Logic Corp., a provider of data archiving and backup, has chosen to implement Optegra’s VRO 360 for Manufacturing, an integrated solution designed specifically for manufacturers. Optegra, Inc. a global consulting company focused on delivering high-value solutions in the customer relationship management marketplace, assisted Spectra Logic with the implementation of Infor CRM Epiphany […]
iLead leads
iMagicLab LLC., an on-demand customer relationship management solutions provider, has announced the launch of iLeadTools.com to “power internet sales for small franchised dealerships and independent auto retailers.” iLeadTools.com is based on iMagicLab’s DealerCRM technology. iLeadTools.com internet Customer Relationship Management seeks to allow auto dealers to measure their business and consolidate their online lead, showroom prospect […]
The Magic Gartners
Accenture, Capgemini, Deloitte, and IBM Global Business Services were named the leaders in Gartner’s prestigious "Magic Quadrant for CRM Service Providers, North America, 2007." While market share and strong revenue numbers continue to propel North America-based CRM providers, Asian providers like Infosys and Wipro are steadily making inroads into the CRM market as vertical expertise, […]
Frontliners in Saudia Arabia
A big win in the Middle East came to Frontliners this week, as Saudi Arabia’s National Flight Service selected Frontliners and Altitude software to deliver contact centre outsourcing services for airline Air Arabia. A specialized multilingual team of experienced customer service agents has been promised to handle Air Arabia inbound calls, and all agents have […]
An Eloqua quarter
Eloqua Corporation, a supplier of automated demand generation applications for business-to-business marketers, today announced that first quarter 2007 revenue was the highest in the company’s history. In Q1 2007, Eloqua more than doubled the amount of revenue year-on-year against 2006. The company also closed a sweet 111 percent of its revenue target for the quarter, […]
High Nielsen ratings
A pair of announcements came out of the Nielsen Company today. The company’s cross-discipline initiative known as NielsenConnect has released a suite of company-wide services. Initial services in the offering will include NielsenCombine, a consumer insight service that integrates data sets such as that of a client’s database with Nielsen’s “National People Meter” data used […]
SAP buys two
SAP got bigger today, announced the acquisition of enterprise communications software developer Wicom Communications and the planned buyout of identity management applications maker MaXware. Strategically speaking, the former move is meant to bolster SAP’s customer relationship management software, while the latter is designed to increase SAP identity management capabilities in NetWeaver. SAP completed its Wicom […]