Category: Customer Data

Customer Data Analysis: What Can it Do for You?

The market is full of information on your current and potential customers, your competition, consumer trends and so much more. Are you leveraging this key data and making it work for your company? Did you know you are in the perfect position to leverage information on your customers so you can improve sales, retain more […]


South Africa Turns To Salesforce CRM to Handle World Cup 2010 Traffic

Even South Africa, where only 10.8% of the population uses internet, needs to be operating in the cloud. With the influx of 300,000 soccer fans for the 2010 World Cup, South African Tourism, the lone customer service company catering to the masses, has turned to for a CRM solution. The government-licensed office had in […]

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Contact Center Virtualization with Siemens OpenScape V8

Siemens has announced an upgrade of its OpenScape Contact Center. The Version 8 (V8) release will be available to the public on May 18th with virtualization from the server and client directions. The V8 upgrade will also be compatible on any device with a USB port, including netbooks and smartphones. The new virtualized servers allow […]

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Brands Urged To Treat Data With Respect

A report commissioned by Royal Mail has found that a staggering 90% of the companies in the UK are not making the best use of customer data at their disposal and in the process they are collectively losing out on millions of pounds in sales. A little more effort on part of the companies in […]

Infor CRM To Boost Specsavers Call Center Program

High street British optician Specsavers, which has around 600 stores in the UK, has decided to deploy Infor CRM Epiphany. The CRM system is expected to help the company achieve that most desired position – one where it has a single view of its customer. Specsavers intends to use the Sales and Service modules of […]

Customer Data Used For Application Testing

 An interesting study conducted by the Ponemon Institute has thrown up some interesting facts regarding the (mis)use of customer data. Sixty two percent of the companies that were questioned by Ponemon stated that they used real and sensitive customer data while testing and developing applications. Given the fact that the data includes employee, vendor and […]

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Leap into billing

FTS, a global provider of Business Control, Billing and CRM solutions for service providers has announced that Globalcom Inc. has selected the FTS Leap Billing RC for its billing platform. FTS’ Leap Billing RC (LBRC) is an end-to-end billing and customer care solution designed for the American market. FTS’ LBRC platform is to be integrated […]

Canadian (i)Congo

iCongo Inc. closed out the week with the announcement that Lecavalier Auto Parts, reportedly Canada’s leading distributor of recycled auto parts and equipment, has selected the iCongo ICE3 suite of collaborative e-business systems. Lecavalier will be employing iCongo e-commerce to conduct customers’ order entry and order management processes online. The applications being implemented by Lecavalier […]

Perception gap revealed by Accenture

That sober note you hear sounding emanates from Accenture, that international management consulting, technology services and outsourcing company. A recent study outsourced by the firm and undertaken by BPRI Group implied that, overall, tech firms are alienating customers with customer service that is average at best. Firms supplying such average or below-average service risk losing […]

High Nielsen ratings

A pair of announcements came out of the Nielsen Company today. The company’s cross-discipline initiative known as NielsenConnect has released a suite of company-wide services. Initial services in the offering will include NielsenCombine, a consumer insight service that integrates data sets such as that of a client’s database with Nielsen’s “National People Meter” data used […]