Latest CRM Blog
Salesforce Hams it up
Now here’s an item relevant for the holidays, at least in terms of American cuisine. None other than the HoneyBaked Ham Company of Georgia has announced the successful deployment Salesforce SFA, Salesforce Marketing and has downloaded applications from the AppExchange directory for 120 of HoneyBaked locations nationwide. The Salesforce solution was used by HoneyBaked Ham […]
Of those pros at Epro
PacificNet, Inc., a provider of CRM and telemarketing services, ecommerce, gaming and mobile internet services in China, announced today that its PacificNet Epro subsidiary has been selected by China Unicom’s Shanghai branch to provide CRM consulting and call center training services. Under terms of the agreement, PacificNet Epro will enhance the CRM service level and […]
How do you say “ka ching!” in Cantonese?
PacificNet Inc., a provider of Customer Relationship Management, mobile internet, e-commerce and gaming technology in China, announced today that its PacificNet Games Limited (PacGames) subsidiary has received orders from two more casinos in Macau, China for multi-player electronic gaming machines. Interestingly enough, PacificNet chairman / CEO Tony Tong commented on not being able to comment […]
Forecast of cloudy skies from Gartner
The folks from Gartner are at it again, examining the short-term future of the CRM market. Things aren’t so bright in this corner of the crystal ball, however, and the advisory firm predicts that some 25 percent of CRM projects will be postponed or cancelled through 2008. Gartner analysts chalk up the high rate of […]
Another million for TMC
Congratulations are due the Technology Marketing Corporation’s website TMCnet.com today, as the website itself ran news of surpassing a mark of 1,000,000 unique visitors in a month for the second time in 2006. Some 1,021,559 unique visitors stopped by for a read in November 2006, according to web analytics and marketing performance management solutions WebTrends. […]
Lucky seven
Onyx Software Corporation has released a handy little white paper for those a bit daunted by choosing a CRM installation. With the eye-catching title, “Seven Question Most CRM Vendors are Afraid You’ll Ask” is a 21-page primer and checklist which should assist in the decision-making process. As Onyx sees it, there are seven key success […]
More on 2007
‘Tis the season, continued. Add to the list of studies regarding 2006 performance or 2007 forecasting a study undertaken by the Service and Support Professionals Association, billed as “the largest and most influential association for technology service and support professionals,” whose results were released today. Entitled “Service and Support Technology Spending – Market Sizing and […]
The Cincinnati-Tampa connection
Representatives of Cincom announced today that the City of Tampa’s Solid Waste Department has implemented the hosted version of contact center solution Cincom Systems Synchrony to improve customer service. Tampa now replaces what is reportedly fifteen-year-old technology. Said City of Tampa Solid Waste Department deputy director of administration and finance Varghese Jacob: “It would take […]
SES and Rojo go
Suddenly, once-quiet Philippines-based enterprise software provider SES is making moves. None other than SES CEO Clarisa Rojo herself announced today that none other than IBM Philippines would be reselling the SES Customer Relationship Management suite in the country. Rojo stated that "Thanks to IBM Philippines’ leadership position in the market, this collaboration marks a milestone […]
Sage subsumes Corum
The folks at Sage Software have announced the acquisition of the Corum Mobile Division of Corum Corporation. Corum is a privately-held software consulting and development company based in Concord, Ontario, Canada, specializing in mobile customer relationship management technology. The acquisition was completed through Sage Software’s Canadian subsidiary, Sage Software Canada, Ltd. The Sage Software brass […]