Latest CRM Blog
Pact results in Bell-Pact
No one can ever accuse PacificNet, Inc. of doing things in a small way. The Asia-side provider of gaming technology, e-commerce, and Customer Relationship Management services in China, opened a joint venture with Japan-based Bellsystem24 last week. Bellsystem 24 is said to be Japan’s single largest telemarketing call center services provider. (How big is it? […]
Gooooooooooooooooooooooooal!
Easy Software UK scored a big one today, announcing that none other than the Premier League has standardised on its suite of Document Management solutions. Easy UK is a branch of Easy Software AG, provider of integrated document and email management, workflow and archive solutions. The wonderfully-named Premier League head of IT Simon Thunder reportedly […]
The week in Infor
Big numbers first, then: Infor was most pleased to announce IBM’s benchmarking the performance of Infor CRM Epiphany at beyond 10,000 concurrent users in a real world test. IBM’s scalability metrics benchmark tested Infor CRM Epiphany Sales and Service on their WebSphere application server and exceeded 10,000 concurrent users without any failures in a six-hour […]
The week in Salesforce
Salesforce.com closed out the week with a handful of announcements and moves. Biggest kudos go to the on-demand software giant for being named to the 2007 SD Times 100 list of technology influencers. The list of Influencers consists of companies that the SD Times has identified as “having the greatest impact on the software development […]
Segmentation nation
You gotta love a good AMI-Partners study. The most recent release out of the consultancy is the 2006-2007 U.S. SMB Business Applications and Solutions Segmentation Report. Based on AMI’s 2006-2007 U.S. Small and Medium Business end-user surveys, the report is authored by AMIs Sau Lam and Laurie McCabe. Lam and McCabe detail major trends and […]
Bonvanie from SAP to Salesforce to Serena
Is this being underrated or am i overrating it? Serena Software, Inc., a software company of sole focus on application lifecycle management, today announced the appointment of Rene Bonvanie as senior vice president of worldwide marketing, partner programs and online services. Bonvanie has jumped ship from Salesforce.com, where he was named AppExchange general manager. Bonvanie […]
Beginning of the LucidEra
The folks over at LucidEra announced today that its first solution, LucidEra Forecast-to-Billing, is now available on the salesforce.com AppExchange. Here comes the gauntlet, replete with the “R” word: “The first on-demand revolution was for CRM and other transactional applications. These solutions were focused on getting the data ‘in.’” said LucidEra co-founder/CEO Ken Rudin. “LucidEra […]
Catalyst the catalyst for Ideaca
Canada-based technology consulting firm and gold certified Microsoft partner Ideaca Knowledge Services announced today that Catalyst Paper Corporation has now fully implemented Microsoft Dynamics CRM. Catalyst and Ideaca together created the “Outlook Sales Portal” solution, an application bringing together Microsoft Dynamics CRM, Microsoft SharePoint Services and SAP data accessed directly from Microsoft Outlook. Headquartered in […]
Fatal error
In cyberspace, everyone can hear you say “oops.” Even from Australia. Oz-based website Career One recently met with a bit of a snafu. Until Monday, the site’s customer relationship management base was somehow made open to the public. Some 485 business clients had their login details revealed and over 5,100 potential clients’ contact information was […]
Apple and the 9th letter
Much to Apple’s embarrassment, the company may well be on the wrong side of what might become software’s underdog story of the year. Itty bitty Whangarei, New Zealand-based software company Orbitcoms (the firm employs six including its CEO) is being threatened with legal action by big bad Apple over the name of its Microsoft Dynamics […]