Latest CRM Blog
Kana to lose heads
Extremely sad and disappointing news over at KANA Software, Inc., as company CEO Michael Fields announced that the company will be laying off “some workers and contractors” (or rather, to coin a company PR-employed euphemism, a reduction in “employee headcount”), although no specific figures on this matter were forthcoming. The news came as a result […]
MaximizESR?
The folks at Maximizer Software Inc., provider of Customer Relationship Management software applications, have announced the signing of a new strategic agreement with ES Research Group. ESR is touted as a sales effectiveness and performance research firm which assists companies in evaluating, implementing and measuring sales performance programs. Maximizer and ES Research will “cooperate to […]
Imperfect company, good story
In a story fascinating for the face-saving admission from a high-up exec on the imperfection of product, CRN.com is running a revealing story entitled Symantec’s Parrish: “We’re not perfect.” That’s “Parrish” as in “Symantec vice president of global channel sales and strategy Julie Parrish,” who admits that her firm has a lot to answer for […]
Fooling around, speculating on Salesforce
The interest in Salesforce.com is hardly limited to those dealing with CRM or even those merely intrigued by the whole Software as a Service phenomenon at large. The way that Salesforce stock and profits have been moving since 2006, Salesforce attracts quite a share of attention from investors as well. The excellent investors’ website The […]
Omnicom takes on an Expert
Omnicom Group Inc.’s Diversified Agency Services division finished its week with the neat purchase of Expert Communications Inc. Expert is a San Francisco-based direct marketing agency specializing in the financial services, healthcare, telecommunications and utilities industries. Expert Communications will operate as part of Omnicom’s Star Marketing Group, which already includes such amassed customer relationship marketing-focused […]
The week in Oracle
A roll call of news from the big O, then, to cap the workweek. Oracle Corporation doled out some nice awards this week, namely its top performing Oracle Partner Network partners with awards for delivering Oracle application solutions to small- and medium-sized businesses in Europe, the Middle East and Africa. Certified Advantage Partner IBM of […]
Outbreak (no, not the Dustin Hoffman flick)
You want to know how ERP affects you in daily life? Check out the Junction Solutions white paper entitled “Tracing the Genealogy of an Outbreak.” (Sensitive or nauseous readers probably will want to skip not only this particularly entry, but the white paper as a whole.) Using the simile of researching family genealogy (hence the […]
The new iCRMPhone
There’ll be fallout from the Apple iPhone media blitz for some time to be sure. Indeed, the folks at Companion Link Software were so excited about their new advance for the new toy that they announced the news on July 4th. That news? Well, Companion Link Software announced the release of its handy CRM synchronization […]
All the hullabaloo about NetSuite’s IPO
The press release came ran something like this: NetSuite Inc., a vendor of on-demand, integrated business management application suites that provide ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and e-commerce functionality for small and medium-sized businesses and divisions of large businesses, today announced that it has filed a registration statement on Form S-1 with […]
Amdocs further into Asia
Amdocs, plugged as a customer experience systems provider, has recently announced a couple of deals to increase presence on the all-important continent of Asia. Most recently was Guizhou Telecom, subsidiary of China Telecom, announcing the selection of Amdocs in helping integrate its enterprise data for improved system management. Reportedly, Guizhou is the first China Telecom […]