Latest CRM Blog
QuestionPro and Salesforce.com? Really?
Is this true? Has QuestionPro, a provider of online survey services, really become available as a certified application on salesforce.com’s AppExchange? Hey, would The Chump lie to you? Is there anyone out there who shouldn’t be informed that, according to company officials, QuestionPro for AppExchange is designed for businesses to measure the satisfaction of existing […]
PacificNet moves up a level
PacificNet Inc. a provider of customer relationship management and software outsourcing, e-commerce and gaming technology in China, announced today that its software outsourcing unit has successfully achieved the international standard for software development known as “Capability Maturity Model Level 3” for its software development processes at its R&D center in Shenzhen, China. PacificNet hopes CMM […]
Microsoft in Oz
Microsoft is still alive and well in Oz, as the company today announced that Australia’s federal department of industry, tourism and resources (DITR) has released plans to implement at least three new customer relationship management systems based on Microsoft software. DITR currently employs 1900, but should be employing more before 2006. Tender documents released today […]
Oracle the POWER in Polk County
Oracle and AST Corporation, a Certified Advantage partner in the Oracle partner network, broke the metaphorical champagne bottle on a successful enterprise resource planning launch at Polk County, Florida. The launch of the ERP system running on Oracle applications, has been called “a major milestone for the county … to respond quickly to the needs […]
Avent down with Microsoft
Avnet Technology Solutions, an operating group of Avnet Inc. and a distributor focused on enterprise computer products and embedded subsystems, announced an agreement with Microsoft Corp. to assist certified value-added resellers in marketing, selling, servicing and supporting enterprise resource planning solutions for midmarket and medium-sized enterprises currently based on Oracle’s JD Edwards EnterpriseOne and Microsoft […]
A Strong launch, indeed
StrongMail Systems, Inc., an email infrastructure software solutions provider, today announced the launch of the StrongMail Transactional Email Server. Designed for online retailers and other companies, StrongMail Transactional Email Server transforms generic, plain-text messages into branded and personalized messages seeking to be “capable of driving incremental revenue through relevant cross- and up-sell offers.” Features touted […]
ICE from the ‘Congo
iCongo Inc., which, believe it or not, is actually a North American e-commerce solutions provider, announced the release of its latest version of the ICE3 Retail E-Commerce Platform. Touted features and enhancements within this latest release include: an enhanced CRM customer service engine featuring an integrated help desk ticket tracking system; flexible systems that enable […]
Of airplane schedules in Italy
Will it someday be said in Italy that CRM made the planes run on time? Believe it or not, in that nation known for it’s, um, Mediterranean devotion to the schedules is buckling down to compete in a deflating industry in the 21st century. Air Italy is currently in process of changing its business model […]
Take these VoiceObjects and make something
VoiceObjects, a phone application server company, announced that it has made the application programming interface for VoiceObjects Server, their phone application server, available to the public. This will enable third-party companies to create IDEs and other tools for use with VoiceObjects Server. The company also announced the availability of VoiceObjects XDK, an XML development kit […]
Sage doles out kudos
Sage Software announced today the 2006 Business Partner of the Year recipients and “million dollar achievers” for its channel partner community. Business Partner of the Year honors are given to top ranking business partners for each of Sage Software’s mid-market product lines and solutions groups: accounting solutions; construction and real estate; specialized business solutions; non-profit […]