CIBER, Inc. today announced completion of the first stage of the SAP MySAP enterprise resource planning business suite implementation project for the Pennsylvania Turnpike Commission. In fact, stage one, the CIBERians are happy to report, was completed thirty days ahead of schedule. The project is commonly known as PRIDE and is an example that rare […]
Representatives of Cincom announced today that the City of Tampa’s Solid Waste Department has implemented the hosted version of contact center solution Cincom Systems Synchrony to improve customer service. Tampa now replaces what is reportedly fifteen-year-old technology. Said City of Tampa Solid Waste Department deputy director of administration and finance Varghese Jacob: “It would take […]
Dynamism in Sarasota? Stop the presses! O, yes, it’s true. That haven of the American’s retirement lifestyle and university partying, Sarasota, Fla., has awarded Hansen Information Technologies a US $1.1 million contract to provide the Hansen 8 Community Development and Regulation solution to the city. Hansen is a leading provider of software applications for the […]
The Analysis Corporation, a subcontractor of counterterrorism and anti-crime systems and services for the U.S. federal government, and operational business intelligence solutions provider Infoglide Software Corporation today announced a strategic alliance. The partnership, say spokesmen, will greatly enhance the services the two companies offer to the intelligence community. Under terms of the alliance, TAC will […]
E-governance is rapidly finding favor with governments across the world and the US government is in the forefront of e-governance initiatives. By using the internet and other modern communication technology, governments can hope to reach out to the populace in larger numbers. The internet is a powerful medium for customer relationship management and it enables […]
Hosted communications provider Visitar kicked off August by welcoming two key executive appointments: Stephanie Anderson has been named vice president of channel and alliance marketing, while Tommy Nijem will be Visitar’s chief architect and vice president of engineering. Anderson will lead Visitar efforts to deliver a proper channel program. Anderson will craft strategy and design […]
eGain Communications representatives have announced the future opening of a new office in Amsterdam, Holland in order to increase the firm’s European presence. European headquarters will remain in in Slough, UK, with the Amsterdam office seeking to “help fulfill the growing need for multichannel customer service solutions for enterprise clients in Europe.” eGain’s Amsterdam team […]
Computer Associates International, Inc. representatives have announced the company’s acquisition of records management software and services provider MDY Group. Computer Associates promises to make no immediate changes to MDY and will continue to sell and support MDY product. Terms of the agreement were not disclosed. Industry buzz finds the deal a wise one of the […]
International shipping giant COSCO Container Lines Americas figures produced some good news for FrontRange Solutions partner First Direct Corporation this week regarding that company’s CRM solution implementation, and First Direct representatives were all too pleased to show how COSCO “faced a dilemma that most companies without a unified CRM system encounter.” To address this issue, […]
Teradata, a division of NCR Corporation, announced that Gartner Inc, leading provider of research and analysis on the global information technology industry, positioned Teradata in the leaders’ quadrant among customer relationship management vendors who provide multichannel campaign management solutions. Gartner analyst Adam Sarner’s wrote the report, entitled “Magic Quadrant for Multichannel Campaign Management, 1Q06.” The […]