Latest CRM Blog
New contact center group formed
Customer Operations Performance Center Inc. has announces the launch of the Customer Contact Center Leadership Chapter of the International Association of Outsourcing Professionals. IAOP is a membership-based organization of some 400-plus organizations focused on outsourcing as an industry and as a management practice which provides services including networking, research, training, and certification. The Customer Contact […]
Do something about bad data!
Group 1 Software, Inc. today announced its teaming with Microsoft Corp. and CIO Magazine to present an educational webcast entitled “When Bad Data Happens to Great CRM Systems.” (Time out. The book that spawned a million other references and names, Harold S. Kushner’s “When Bad Things happen to Good People,” was first printed in 1981 […]
Something to read
It’s not often we get to announce a book-related news piece here at CRMchump, but this month we can report the updated and expanded version of “Call Center Management on Fast Forward: Succeeding in Today’s Dynamic…” And, well, that’s where the first update takes place. In the original 1997 version of the book, the subtitle […]
Altara announces seminar, goes low-tech(?)
A bit of a strange announcement today from Altara out of Basking Ridge, N.J. According to the CRM Directory, the business technology solutions provider/gold-certified Microsoft partner has announced CRM Delivers, “a seminar focused on technology solutions that automate and streamline financial and customer relationship processes.” Explicitly states Altara’s release: CRM Delivers will be held on […]
LINK tries to connect dots in North Africa
A firm called LINKdotNET is attempting to make a big play in the CRM industry of the “Middle East and North Africa region,” launching what is self-promoted at the region’s “first hosted CRM solution.” Representatives of the firm announced today that LINKdotNET “will be offering Customer Relationship Management solutions in a way that makes them […]
Unica systems faring well in Asia
Analyst firm Financial Insights recently released a report entitled “CRM Resurgence in Asia: Which Banks lead the Charge?” and boy, is Unica Corporation please. Unica, a global provider of enterprise marketing management solutions, was able to take pride in two of its customers featuring in the report. The Unica customers highlighted were HDFC Bank and […]
Caerphilly, now, Caerphilly…
The UK’s CRM upgrade continues. The council of lovely Caerphilly, Wales has announced their award of a £500,000 (approximately US $947,000) three-year contract to Northgate Information Solutions to upgrade its current customer services solution. Under terms of the agreement, the Northgate Front Office CRM system, intelligent call routing, and knowledge management applications will be implemented; […]
Sixty days of free CRMsoftness
CRMSoft, a CRM solution provider for the small- to medium-sized business set, have announced a sixty-day free trial offer of their free trial plan that includes software-free chat consoles. According to the company, such a risk-free trial offer is “the first of its kind.” Features touted in CRMSoft include instant message and email notification of […]
Loyalty at Brookstone
Loyalty Lab, Inc. representatives have announced that specialty retailer Brookstone has launched its new loyalty marketing initiative using the Loyalty Lab Customer Relationship Manager Suite. The Loyalty suite will also power all of the retailer’s marketing email communications. Brookstone has some 306 outlets and seeks to pilot the "Brookstone IN Rewards" loyalty program (by invitation […]
A GEMS of an acquisition
EDS today announced an agreement to acquire Global Enterprise Management Solutions, LP. Based in Irving, Texas, GEMS is a provider of SAP enterprise management and customer relationship management solutions. Financial terms of the transaction were not disclosed. The transaction is expected to close before 2007. GEMS is a certified SAP value-added partner serving clients primarily […]