Category: Microsoft

Salesforce and Microsoft Battle It Out Over Patent Violations

Last week, countersued Microsoft for patent-infringement. Microsoft sued Salesforce first, in May, over intellectual property infringement. These customer relationship management (CRM) competitors are battling it out over patent violations. Microsoft and Salesforce are both seeking an injuction and monetary compensation for the violations. Microsoft claims that Salesforce’s CRM software violates nine Microsoft patents. Microsoft […]

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Microsoft Dynamics CRM Named Leader in Forrester Reports

Last week, Forrester Research Inc., an independent technology and market research company, named Microsoft Corp.’s Microsoft Dynamics CRM a Leader in The Forrester Wave: CRM Suites for Midsized, Q2 2010 and The Forrester Wave: CRM Suites for Large Organizations, Q2 2010. Microsoft Dynamics CRM is one of Microsoft’s latest applications that offers companies a centralized […]

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Microsoft Accuses Customer Relationship Management Giant of Infringing Nine Software Patents

Microsoft Corp. is suing Inc with the accusation that the customer relationship management (CRM) giant has infringed nine patents for ways to make software more efficient. The complaint targets the customer-relationship management software that is the hallmark of’s business. It seeks a court order that would prevent the San Francisco-based company from providing […]

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Gartner Research Includes Pegasystems and RightNow in Magic Quadrant for CRM Customer Service Contact Centers

New players join Oracle Siebel, Microsoft and as the market seeks to empower agents and deliver next-generation service. There aren’t a lot of commonalities between the listed vendors in Magic Quadrant except that they have systems to help customers post-sale. To be fair, very few enterprises have cookie-cutter customer service requirements and these vendors […]

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Microsoft Drives CRM Success

Microsoft announced that the Mitsubishi Caterpillar Forklift Europe BV (MCFE) Company was awarded with the Gartner CRM Excellence Award for Efficiency for its customer relationship management (CRM) project. MCFE, a Netherlands based company that manufactures, sells and distributes forklifts and corresponding parts, was able to streamline their order entry and processing, IT support requests, and […]

Meritide Expands Their Microsoft Dynamics CRM Practice

Meritide, a Minnesota-based IT consulting firm, announced last week that they expanded their full-service Microsoft Dynamics CRM solutions practice. Meritide provides strategy, integration, design, and implementation services to upper mid-market companies, and with their expanded Microsoft Dynamics CRM products, will provide clients with insight into sales, marketing, and service activities. Microsoft Dynamics CRM is highly […]

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Microsoft Office Web Applications – The Google Apps Killer?

With the technical preview of Office 2010 several months ago, Microsoft announced a web-based companion to the suite, Office Web Applications, which some predict will be the “Google Apps Killer.” Last week, Microsoft released a partial preview of the online package to beta testers and invited guests. Web Apps features extensions of PowerPoint, Excel, and […]

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Microsoft CRM Announces New Templates

Not even two weeks into September and Microsoft Dynamics has announced specialty accelerators for its CRM platform—there will soon be Education, Insurance, and Non-Profit templates—as well as a social networking accelerator. Using xRM, the new development platform for relationship-tracking applications, three new mission-centered Microsoft CRM templates were created: the Education and Insurance models are catered […]

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Dunbar Armored Selects Microsoft CRM

Dunbar Armored, an armored car company headquartered in Hunt Valley, Maryland, has selected Microsoft Dynamics CRM 3.0 for its sales teams. Dunbar will use the CRM technology to integrate data that is generated in its 80 branches across the US. Microsoft scored over competing CRM systems on the basis of its role-based CRM capabilities. The […]


i5 is Global Microsoft Dynamics CRM Partner of the Year

South African company i5 has been named the first global winner of the Microsoft Partner of the Year award in the category, Microsoft Dynamics CRM. The award is to be presented at the Worldwide Partner Conference in Houston, Texas, in July. According to i5 CEO Glen Ansell , the award is the culmination of the […]