Category: Salesforce.com

Big in 2010: CRM Collaboration

If this past year was all about social networking in CRM, 2010 will most definitely be met with the rise of collaboration products in business suites. Salesforce Chatter, despite being dubbed the “Facebook for enterprise,” is positioning itself as a CRM collaboration tool. Not to be outdone by Salesforce.com, SugarCRM announced Cloud Connects and Social […]

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Intuit Adds More to The Small Business CRM Space with Intuit Customer Manager

Intuit Software announced last month that they’ll be expanding their reach in the small business CRM space, this time with Intuit Customer Manager. Intuit is best known for its accounting and finance software, like Quicken and Quickbooks, but this latest addition puts the company in direct competition with CRM chiefs like Salesforce.com and SugarCRM. Naturally, […]

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SugarCRM Ups The Ante for Salesforce.com, Releases Cloud Connects and Social Feeds

SugarCRM released a broad upgrade today, and some of the features resemble those found in Salesforce.com’s newest offerings. SugarCRM 5.5 features a number of real-time functionalities, but their main achievements are a service called “Cloud Connects,” and Social Feeds. Cloud Connects is a third-party web integration with LinkedIn, Jigsaw, and Hoovers, which touts social feeds […]

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Taking Another Look at Chatter & Other Dreamforce Releases

Salesforce.com’s annual Dreamforce conference ended just over a week ago, and aside from two new service-desk integrations on Force.com, the big news was about Salesforce Chatter. Yes, the “Facebook for enterprise” stole the show—even detracting from news about the specifics regarding Salesforce’s new Collaboration Cloud—as well as from other integrations and products announced at the […]

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Post-Dreamforce: Marc Benioff Gives Some More Details–And Clarifications–About Salesforce Chatter

Salesforce may have given some people a bit of a shock when Marc Benioff made the launch of Salesforce Chatter the subject of his keynote speech on Tuesday. Since that introduction, many have been calling it the “Facebook for enterprise.” Today, however, Benioff refuted that epithet at TechCrunch’s RealTime CrunchUp, and said that he prefers […]

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Dreamforce 09: Genius.com Makes Social Marketing Automation Easy While Leveraging Salesforce.com

Information regarding Salesforce Chatter flooded this year’s Dreamforce 2009, but there were some interesting partnership products, among them Genius.com’s new social marketing automation tool. Simply named, Social Marketing Automation leverages Salesforce.com’s Collaboration Cloud to nurture and score converted leads from social networking platforms. Genius prides itself on being one of the first to push “Sales […]

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Dreamforce 09: SugarCRM Parodies Benioff, Tries to Poach Clients from Salesforce.com

Dreamforce was getting an impressive amount of attention even before the announcement of Salesforce Chatter, and a couple software companies launched campaigns to steal some of this interest. Microsoft set up a “truth squad,” for the San Francisco event, and SugarCRM took it a step further, distributing 1,000 pamphlets titled “Behind the Smoke Screen” at […]

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Dreamforce Has Made A Splash, But How Does It Measure up to Oracle OpenWorld?

Needless to say, Dreamforce made a big splash this year with the announcement of Salesforce Chatter, to be launched next year. But how is Dreamforce shaping up in comparison to Oracle’s OpenWorld? For one thing, attendance at Dreamforce pales in comparison to that of last month’s OpenWorld conference—there are about 19,000 at Dreamforce, while OpenWorld […]

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Big News for CRM Today! Salesforce.com Makes Chatter, The Social Network for Enterprise

Enterprise is getting it’s own Facebook! Salesforce.com kicked off their annual Dreamforce conference in San Francisco, and CEO Marc Benioff made the major announcement during his keynote speech: their new private social network, Salesforce Chatter. Benioff has been advocating the use of real-time data for some time now, so it comes as no surprise that […]

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Cisco and Salesforce.com Launch A Cloud-Based Integration

Cisco Systems has made a number of acquisitions in the past two months, and now they’ll be working on a new product for next year: an integration connecting their on-demand contact center telephony with Salesforce.com’s contact center software. Set for release in the first quarter of 2010, this new offering will be called the Customer […]

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