Category: Teams with Adobe Flash for

Monday, announced a new deal that will both improve’s CRM services and help the cloud application to branch out from its CRM mold: they signed a deal with Adobe to link Adobe Flash to Analyst James Governor calls the alliance a means of pushing into its “2.0” phase by providing “rich […]

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iLinc for Salesforce Was “App of the Week”

Last week, iLinc for Salesforce was named the “App of the Week” on the AppExchange. Every week, SaaS applications that integrate with’s CRM platform are presented, and iLinc’s offering was featured for its ability to integrate webinar data with existing Salesforce CRM data, which in turn allows users visibility to effectively sell and […]

Tags: , , , , and Cisco Take Contact Management to The Cloud

Last week, announced it will partner with Cisco to deliver “the new face of customer service” by building a new contact center in the cloud. Combining Salesforce’s Service Cloud 2 with Cisco Unified Communications, the new solution uses gives SMBs the ability to run customer service entirely in the cloud. Both Cisco and Salesforce […]

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Rackspace Insists The “All Enterprise Cloud” Is Upon Us

In a move reminiscent of’s initial marketing campaign, hosting service Rackspace launched, a site dedicated to Computing-as-a-Service models. In 1999, commenced with the “No Software” slogan that promoted Marc Benioff’s cloud-based CRM offering, and today embraces the rise of the All Cloud Enterprise (ACE). The site considers itself a rally cry […]

Tags: , , , , and Dell Team Up to Grow Cloud Computing and Dell have been longtime partners, and earlier this week they announced they are teaming up to target SMBs. They will offer joint, certified cloud-computing CRM bundles that will be priced as low as $9 per user per month (the cost of Salesforce’s Contact Manager Edition). Salesforce and Dell have been testing the solution […]

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Call Center Software Moving to The Cloud

Call center software provider inContact announced this week it would be releasing an integration to cloud-based CRM. An undisclosed provider of performance solutions for the casualty claims industry will be using inContact’s product with for several call centers that deal with about 200 insurance agencies total. Over the past couple of years, the solutions […]

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Google And Its Effects on CRM

The American Customer Satisfaction Index (ASCI) recently released their annual e-business report, and Google came out the preferred Internet Portal and Search Engine, scoring a telling 9 points ahead of the next runner up. The quality of Google’s search results isn’t the sole factor in its popularity—their web presence is near inescapable given the number […]

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Twitter Catching on with CRM Companies.

As the social networking craze continues to attract a larger user base, businesses are beginning to catch on. recently announced a new CRM application tailored for Twitter, an increasingly popular micro-blogging social network site.  Salesforce’s new application should help facilitate customer service by providing another resource for customers with problems to turn to in […]

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CRM Companies Looking to Meet Market Demand For SaaS

As the economy continues to struggle and companies continue to look for ways to cut back on their budgets, SaaS Software has become an increasingly popular option for many struggling companies. As companies look to scale back on expenditures, software providers are providing the options that allow companies to do this. CRM providers are looking […]

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Salesforce CRM for the iPhone

If the Blackberry has Microsoft and SAP batting for it then the iPhone has its own two stalwarts. Along with Oracle’s announcement of offering free applications via the iPhone comes another announcement by in which the SaaS biggie has stated that its customer relationship management (CRM) applications and platform are available as Salesforce […]