Tag: "Microsoft"

Microsoft Dynamics CRM or Microsoft Office Business Contact Manager- What’s the Difference?

Two reputed and popular CRM packages are Microsoft Dynamics CRM and Microsoft Office Business Contact Manager: Microsoft Outlook Advantage. Many business owners do not know the difference between these products or why one is better for certain types of companies. Let’s break down the details of each software application and why one is better for […]

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Salesforce and Microsoft Battle It Out Over Patent Violations

Last week, Salesforce.com countersued Microsoft for patent-infringement. Microsoft sued Salesforce first, in May, over intellectual property infringement. These customer relationship management (CRM) competitors are battling it out over patent violations. Microsoft and Salesforce are both seeking an injuction and monetary compensation for the violations. Microsoft claims that Salesforce’s CRM software violates nine Microsoft patents. Microsoft […]

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Microsoft Dynamics CRM Named Leader in Forrester Reports

Last week, Forrester Research Inc., an independent technology and market research company, named Microsoft Corp.’s Microsoft Dynamics CRM a Leader in The Forrester Wave: CRM Suites for Midsized, Q2 2010 and The Forrester Wave: CRM Suites for Large Organizations, Q2 2010. Microsoft Dynamics CRM is one of Microsoft’s latest applications that offers companies a centralized […]

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Microsoft, Customer Care, and Health Insurance Companies

As announced last week at America’s Health Insurance Plans (AHIP) conference in Las Vegas, Microsoft will release its Health Plan Sales Solution for Microsoft Dynamics CRM. This is a customer relationship management (CRM) tool that would allow health insurance plans to move online. The Health Plan Sales Solution is described as a platform allowing for […]

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Microsoft Accuses Customer Relationship Management Giant Salesforce.com of Infringing Nine Software Patents

Microsoft Corp. is suing Salesforce.com Inc with the accusation that the customer relationship management (CRM) giant has infringed nine patents for ways to make software more efficient. The complaint targets the customer-relationship management software that is the hallmark of Salesforce.com’s business. It seeks a court order that would prevent the San Francisco-based company from providing […]

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Gartner Research Includes Pegasystems and RightNow in Magic Quadrant for CRM Customer Service Contact Centers

New players join Oracle Siebel, Microsoft and Salesforce.com as the market seeks to empower agents and deliver next-generation service. There aren’t a lot of commonalities between the listed vendors in Magic Quadrant except that they have systems to help customers post-sale. To be fair, very few enterprises have cookie-cutter customer service requirements and these vendors […]

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Frontpages Offers Microsoft CRM 4.0

Frontpages Web Hosting Network has added Microsof Dynamics CRM 4.0 to its roster of hosted offerings. The company is a recent Microsoft Gold Partner and is latest offering will give customers an integrated on-demand CRM solution. The pricing is $99 for small business solutions, $495 per month for corporate and $4,595 per month for enterprise […]

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iEnterprises Launches Mobile Edge Express for Microsoft Dynamics CRM

iEnterprises, a company into desktop and wireless CRM, has come out with the Mobile Edge Express for Microsoft Dynamics CRM. The mobile application is a joint effort involving iEnterprises, RIM, and Microsoft. The click and run application is targeted at SMBs who are using Microsoft Dynamics CRM Live or partner-hosted Microsoft Dynamics CRM and would […]

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Microsoft Press Publishes Working With Microsoft Dynamics CRM 4.0

Working With Microsoft Dynamics CRM 4.0 is a guide to Microsoft’s newest release of the software. It has been authored by Mike Snyder and Jim Steger of Sonoma Partners. The objective of this book is to guide those who intend to install, customize, or enhance Microsoft CRM. The book will make its debut at Convergence, […]

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