Latest CRM Blog

Europe ? CRM

Recent figures released from analysts at IDC showed that the Western European CRM market grew by 6.3 percent to reach a value of €2.2 billion (£1.5 billion or $2.96 billion). Sales of CRM on-demand product increased 40 percent in 2006. As a result of the results, IDC has increased its five-year forecast, with analysts explained […]

RTSM™ software

SupportSoft Inc, which provides the RTSM™ software, has announced that Portugal Telecom has chosen its service automation software for offering enhanced broadband customer service. says: Portugal Telecom will use SupportSoft software to provide ongoing, multi-channel customer support via self- and assisted service solutions. Go to: Portugal Telecom Selects SupportSoft

Sugar Suite Version 4.0

SugarCRM has released the beta of Sugar Suite Version 4.0. The new version incorporates features that have been added considering the market requirements and customer needs. Features include advanced reporting, workflow management, email processing, etc. It adds depth to the functionalities already present for marketing, sales and support. Sugar Suite is considered to be the […]

ServiceOptimization Suite from ClickSoftware

ClickSoftware Technologies, Ltd. has stated that it has agreed to a license and service agreement with a telecom company. ClickSoftware has sold several products from its ServiceOptimization Suite to the company. says: It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce […]

Los Angeles Times sticks with APAC

APAC Customer Services, Inc. has had its agreement with The Los Angeles Times regarding customer care services extended by one year. crm2day says: Extending the partnership established in 1998, APAC will continue to provide customer interaction support services to the newspaper’s subscriber base of more than 3.9 million residents. Go to: APAC Customer Services, Inc. […]

SAP and Ernie Els renew deal

SAP AG has renewed its sponsorship agreement with Ernie Els who has won the 2002 British Open golf tournament and has also won the U.S Open twice. Ernie Els will represent SAP as its ambassador till the end of 2008. The golfer will sport the SAP® logo on his headgear and golf clothes at the […]

Yankee Group survey

Three surveys focusing on SMBs, namely the 2005 SMB Applications and Web Survey, the 2005 SMB Communications, Broadband and VoIP Survey, and the 2005 SMB Infrastructure Survey, were conducted by Yankee Group. says: The 2005 spending on IT solutions ranged from $16,500 for two to 19 employee companies to $821,000 for mid-market enterprises with […]

Online shopping in Europe on the upswing

The number of online shoppers in Europe increased to 73 million for the second quarter of 2005. The figure for the corresponding period in 2004 was 61 million. Thus, there has been an increase of 19.7% with the highest growth rate in southern Europe. The number of online shoppers was the highest for the UK […]

Online shopping to touch $ 18 billion in the holiday season

According to Forrester Research, online sales in the holiday season are expected to touch $ 18 billion in the US. This 25% increase in sales can be attributed to an increase in the number of households. An additional 2.5 million families are expected to shop online this holiday season. Also, there is going to be […]

Customer-focused retail banking

According to the findings of a study by the SAS and Peppers & Rogers Group, retail banks stress more on product lines rather than on customer value. The research states that for retail banks to obtain competitive advantage, they need to shift their focus to the customer instead of the products. However, the research also […]