Latest CRM Blog
Sage adds localisation center in Dublin
Sage Group has added a localisation and hosting center to its worldwide CRM network. This will enable Sage to develop hosted CRM services that are more customer-centric and cater to the requirements of its customers spread over Europe, the Middle East, and Africa. The new center is based in Dublin and has the support of […]
SAP on-demand for Capita Insurance Services
Capita Insurance Services, which is the insurance division of Capita Group plc, will be deploying the SAP CRM on-demand solution. The SAP CRM on-demand solution will complement the existing SAP applications used by the company for the purpose of claims management, human capital management, etc. SAP was selected by the Capita Insurance Services because of […]
Data Intelligence to develop CRM for Chrysalis Radio
Chrysalis Radio, which owns Heart, Galaxy, LBC, and The Arrow will be utilizing the services of Data Intelligence for designing and building a CRM platform. Data Intelligence is the insight arm of Response One. Data Intelligence willl build a CRM platform with a single listener view database for the purpose of achieving enhanced listener understanding […]
SaaS for compliance management
CRM is the largest Software as a Service (SaaS) market; however, it may not be so for a long. Compliance management is growing at a fast rate as one of the major software sectors to adopt the SaaS model. Other services being delivered on-demand include procurement, ERP, and document management. According to the report “Adoption […]
SAP leads the pack
SAP and Siebel have been rated the joint leaders in the $ 2.5 billion CRM market according to a report by the research house IDC. IDC states that SAP has managed successful sales of its CRM solution in segments that are already using its ERP solutions, such as manufacturing and transport. Finance is the largest […]
Microsoft Dynamics CRM 3.0
Microsoft Dynamics CRM 3.0 and Microsoft CRM 1.2 have the MS Outlook client snap-ins. Microsoft Dynamics 3.0 also employs MSDE installed on local machine, which is usually the laptop of the traveling MS CRM user for the purpose of storing replicated MS CRM data for offline use. It is probably true statement for each MRP, […]
Microsoft Business Solutions CRM
Microsoft Business Solutions CRM has now new name, Microsoft Dynamics CRM. Microsoft Dynamics product series also include Microsoft GP (Great Plains), Microsoft NAV (Navision), Microsoft AX (Axapta), Microsoft SL (Solomon). However version number was not changed, Microsoft just mentioned that MS CRM 1.2 was actually version 2, due to large number of new features, comparing […]
Managing customer loyalty through CRM
Customers are now in charge. Thanks to the growth of the Web, it is easier than ever to comparison shop and switch from one business to another with the click of a mouse. However, research has found that in the online market, customers yearn for trustworthiness more than ever. Customer relationships are a company’s most […]
Using CRM to Improve Your Marketing ROI
"Marketing ROI" is a trendy catch-phrase these days, but what does it really mean? While many top managers we speak to think their marketing programs are generating positive results, in reality, most of them don’t really know. Since Marketing’s top priority is to generate qualified leads for Sales, management’s focus should be on measuring the […]
Microsoft Great Plains 7.5
Initially this integration was created for Microsoft Great Plains 7.5 (now Microsoft Dynamics GP), later on Microsoft released the patch, which enables integration between GP 8.0 and MS CRM 1.2 (now Microsoft Dynamics CRM). Integration is created on the BizTalk platform and requires dedicated computer: Windows2003 server with MS SQL instance. You access settings forms […]