Latest CRM News

The Agent Experience Redefined: Amdocs Launches Customer Management 8.1

Latest release of Amdocs Customer Management (CM) suite increases agent efficiency, simplifies the user interface, improves smartphone support, and automates the order-taking process ST. LOUIS (October 24, 2011) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the launch of Amdocs CM 8.1, the market’s most comprehensive suite of customer management […]


University College at Texas Tech University Uses RightNow to Gain a Competitive Edge in Student Engagement

RightNow Powers Social and Mobile Customer Experience Solutions for Texas Tech RESTON, Va. (October 21, 2011) – University College at Texas Tech University uses RightNow CX, the customer experience suite, to power exceptional student experiences. RightNow (NASDAQ: RNOW) helps higher education organizations, such as University College, to actively implement programs that engage students via the […]


RightNow Appoints Tom Shepherd as Vice President, Global Indirect Sales

Shepherd to Drive Global Indirect Sales Growth, Helping to Increase Adoption of RightNow CX, the Customer Experience Suite BOZEMAN, Mont. (October 21, 2011) – RightNow® (NASDAQ:RNOW) has appointed Tom Shepherd as vice president, global indirect sales. Shepherd is responsible for driving the global strategy for indirect sales, strategic alliances and system integrators to expand RightNow’s […]


Burke Norton Joins as Executive Vice President and Chief Legal Officer

SAN FRANCISCO (October 20, 2011) – (NYSE: CRM), the enterprise cloud computing ( company, today announced that Burke Norton has joined the company as Executive Vice President and Chief Legal Officer. Reporting to Chairman and CEO Marc Benioff, Norton is an accomplished general counsel and business executive with more than 16 years of experience […]


Marketo Appoints Roger Siboni to the Company’s Board of Directors

Recognized Business Leader to Support Next Phase of Marketo Growth SAN MATEO, Calif. (October 19, 2011) – Marketo, the fastest growing provider of Revenue Performance Management (RPM) solutions, today announced the appointment of Roger Siboni to its Board of Directors. Siboni brings more than 25 years of technology leadership and guidance to Marketo’s Board. Siboni […]


Marketo Continues to Outpace the Market, Grows Revenue 122 Percent Year-Over-Year and Closes Record Quarter with Over 1,300 Customers

Leader in Revenue Performance Management Gains Momentum with Continued Customer Acquisition, EMEA Support Center Opening and Inaugural “Revvies” Awards SAN MATEO, Calif. (October 18, 2011) – Marketo™, the fastest-growing provider of Revenue Performance Management (RPM) solutions, today announced record results in Q3 2011. The company added more than 150 customers in the quarter and grew […]


RightNow to Announce Third Quarter 2011 Financial Results

RightNow to Webcast Analyst Day Presentations BOZEMAN, Mont. (October 18, 2011) – RightNow® (Nasdaq: RNOW) today announced that it will issue its earnings for the third quarter ended September 30, 2011 before the market opens on Tuesday, October 25, 2011. RightNow will host a conference call to discuss the results at 6:00 a.m. Mountain Time […]


NetSuite Answers the Bell for Financial Services Companies Facing Challenges and Change

Prudential, Vanguard, MetLife, Federal Reserve of Cleveland and More Tap the Power of the NetSuite Cloud SAN MATEO, Calif. (October 14, 2011) – NetSuite Inc. ( NYSE: N), the industry’s leading provider of cloud-based financials / ERP software suites, today announced that a growing number of financial services firms are turning to NetSuite cloud solutions […]

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Marketo Adds Enterprise-Class Insights, Social Analytics and Integration Capabilities to Revenue Performance Management Suite

Breakthrough Capabilities Build on Marketo NEXT’s Innovations to Make Companies Even More Intelligent, More Social, More Connected and More Agile SAN MATEO, Calif. (October 13, 2011) – Marketo™, the fastest growing provider of Revenue Performance Management (RPM) solutions, today announced the latest enhancements to its Revenue Cycle Analytics™ (RCA) and Marketo Lead Management (MLM) products, […]


Marketo Introduces New Solution to Spark Growth for Small Businesses

Spark by Marketoâ?¢ Brings Powerful Marketing Automation Software and Guidance to Small Businesses Everywhere SAN MATEO, Calif. (October 11, 2011) – Today, Marketo, the fastest growing provider of Revenue Performance Management (RPM) solutions, introduced Spark by Marketo™. Spark is a new brand of marketing automation tailored specifically for small businesses – the fastest-growing and largest […]