RightNow Appoints Tom Shepherd as Vice President, Global Indirect Sales

Shepherd to Drive Global Indirect Sales Growth, Helping to Increase Adoption of RightNow CX, the Customer Experience Suite

BOZEMAN, Mont. (October 21, 2011) – RightNow® (NASDAQ:RNOW) has appointed Tom Shepherd as vice president, global indirect sales. Shepherd is responsible for driving the global strategy for indirect sales, strategic alliances and system integrators to expand RightNow’s channel and partner network and to drive continued adoption of RightNow CX, the customer experience suite.

Shepherd joins RightNow from Convergys Corporation, a global leader in relationship management and outsourced call centers. At Convergys, Tom served as general manager of global technology sales and solutions for the Customer Interaction Technology Division. Prior to Convergys, Tom was the vice president of global partners and channels for Nuance Communications. He has also served as global vice president of channel and direct sales for leading manufacturing and technology companies, including Avaya and Cummins Engine Company.

“Clearly, there is enthusiasm in the marketplace for RightNow’s leading cloud based customer experience solutions

RightNow Partner Program

The RightNow Partner Network is made up of companies that are passionate about customer experience. RightNow’s global network of outsourcers, resellers, technology, agency and solution providers help companies deliver exceptional customer experiences through services and support for the contact center, social and web channels. For more information, please visit RightNow’s Partner Directory.

RightNow partners will also come together at RightNow Summit 2011, October 24-26, for three days of CX learning and networking at The Broadmoor in Colorado Springs. More than 150 partner delegates and 1,000 customer experience decision makers will exchange best practices and business strategies. Click here for more Summit 2011 partner activities.

About RightNow

RightNow is helping rid the world of bad experiences one consumer interaction at a time, eight million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than ten billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2,000 organizations around the globe. To learn more about RightNow, go to www.rightnow.com.

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of The NASDAQ Stock Market LLC.

Source: RightNow