Latest CRM News

GuestWare Propels Peabody Orlando to National AH&LA Guest Relations Award

Using GuestWare’s Customer Relationship Management (CRM) Software as the measurement tool for its Peabody Personal Service program, The Peabody Orlando has won the American Hotel & Lodging Association’s (AH&LA) national Guest Relations Award ORLANDO (April 05, 2002) – Using GuestWare’s Customer Relationship Management (CRM) Software as the measurement tool for its Peabody Personal Service program, […]

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GuestWare Introduces Two-Way Messaging to Chicago Marriott Downtown

The Chicago Marriott Downtown has implemented GuestWare’s two-way messaging system to improve service delivery in the hotel’s Guest Response center. CHICAGO (March 11, 2002) – The Chicago Marriott Downtown has implemented GuestWare’s two-way messaging system to improve service delivery in the hotel’s Guest Response center. Two-way messaging enables the hotel to dispatch all guest requests […]

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Blackboard Upgrades Client Support with Parature 3.0

Leading e-Education Software Company Taps Parature to Enhance Support Capabilities McLean, VA (February 18, 2002) – Parature, Inc., an innovator of online customer support software, today announced that Blackboard Inc. has launched an improved client support Web site powered by Parature 3.0T. In addition, Blackboard has retained Parature’s professional services team to help refine its […]

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Copper Mountain Resort Selects GuestWare as CRM Solution

Copper Mountain Resort recently installed GuestWare, a leading Customer Relationship Management software for the lodging industry SEATTLE (February 04, 2002) – Copper Mountain Resort recently installed GuestWare, a leading Customer Relationship Management software for the lodging industry. The Copper Mountain, Colo.-based resort, whose lodging options range from five-bedroom mountain homes to condominiums and hotels, utilizes […]

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Oncontact Software and EasyRun Partner for Mid-Market Multi-Media Contact Center Integration

CEDARBURG, WIS. & RAANANA, ISRAEL (January 15, 2002) – Oncontact Software Corporation, a leading provider of customer relationship management (CRM) software for the mid-market, and EasyRun, a leading provider in multi-media contact center management systems, today unveiled a technology and marketing partnership for their respective product lines for the mid-market. Oncontact Software’s industry leading CRM […]

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