Latest CRM News
Eniro Deploys Amdocs Digital Advertising Solution to Launch Multi-National Digital Advertising Network in Scandinavia
Deployment will allow Eniro to increase digital advertising sales and reduce operational costs ST. LOUIS and STOCKHOLM, March 21, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, and Eniro (OMX Stockholm Stock Exchange: ENRO) today announced that Eniro has deployed the Amdocs’ digital advertising system to enable the launch of its […]
RightNow Sweeps 2011 CRM Magazine Service Leader Awards
Using RightNow CX, Telecom New Zealand Wins “Service Elite” for Transforming Its Contact Center, Increasing Sales Conversions and Providing Great Customer Experiences BOZEMAN, Mont. (March 18, 2011) – RightNow (NASDAQ: RNOW) swept the 2011 CRM RightNow beat competitors in the Web Support category by grabbing the highest score in customer satisfaction as well as high […]
Independent Research Report: Only Amdocs CES Earns ‘Strong’ Rating Across All Customer-Facing Business Processes
Amdocs CES tailored to fit communications industry unique needs, leading analyst firm reports ST. LOUIS, March 17, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it was the only vendor to receive a “strong” rating in all eight important customer-facing business processes reviewed by leading analyst firm Forrester […]
SugarCRM Announces Keynotes, Sponsors and Agenda for SugarCon 2011
SugarCRM CEO Larry Augustin welcomes Paul Greenberg, Doc Searls, Ben Parr, IBM, InsideView and Pardot as headline speakers and sponsors CUPERTINO, Calif. (March 09, 2011) – SugarCRM, the world’s fastest growing customer relationship management (CRM) company, today announced keynote speakers, sponsors and agenda for SugarCon 2011, the open business event of the year, being held […]
Ukraine’s Kyivstar Expands Its Use of Amdocs OSS
New deployment provides mobile operator with a full picture of both its physical and logical infrastructure to better manage network resources ST. LOUIS, March 2, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Kyivstar has expanded its use of Amdocs OSS (operational support systems) to manage its physical […]
RightNow Helps Marketers Improve Brand Experiences, Increase Online Conversions and Drive Sales
RightNow CX February 2011 with Intent Guide Gives Brands a New Way to Engage with Consumers Online BOZEMAN, Mont. (February 23, 2011) – RightNow (NASDAQ:RNOW) today announced the availability of RightNow CX February 2011, which features RightNow CX Intent Guide with Natural Language Search. Taking exceptional customer experiences from the support page to the home […]