Latest CRM News

Eniro Deploys Amdocs Digital Advertising Solution to Launch Multi-National Digital Advertising Network in Scandinavia

Deployment will allow Eniro to increase digital advertising sales and reduce operational costs ST. LOUIS and STOCKHOLM, March 21, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, and Eniro (OMX Stockholm Stock Exchange: ENRO) today announced that Eniro has deployed the Amdocs’ digital advertising system to enable the launch of its […]


RightNow Sweeps 2011 CRM Magazine Service Leader Awards

Using RightNow CX, Telecom New Zealand Wins “Service Elite” for Transforming Its Contact Center, Increasing Sales Conversions and Providing Great Customer Experiences BOZEMAN, Mont. (March 18, 2011) – RightNow (NASDAQ: RNOW) swept the 2011 CRM RightNow beat competitors in the Web Support category by grabbing the highest score in customer satisfaction as well as high […]


Independent Research Report: Only Amdocs CES Earns ‘Strong’ Rating Across All Customer-Facing Business Processes

Amdocs CES tailored to fit communications industry unique needs, leading analyst firm reports ST. LOUIS, March 17, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it was the only vendor to receive a “strong” rating in all eight important customer-facing business processes reviewed by leading analyst firm Forrester […]


SugarCRM Announces Keynotes, Sponsors and Agenda for SugarCon 2011

SugarCRM CEO Larry Augustin welcomes Paul Greenberg, Doc Searls, Ben Parr, IBM, InsideView and Pardot as headline speakers and sponsors CUPERTINO, Calif. (March 09, 2011) – SugarCRM, the world’s fastest growing customer relationship management (CRM) company, today announced keynote speakers, sponsors and agenda for SugarCon 2011, the open business event of the year, being held […]

Tags: Vice President, Investor Relations, to Present at Signal Hill Technology Conference

Event to be Webcast Live on’s Investor Relations Website SAN FRANCISCO, March 4, 2011 — (NYSE: CRM), the enterprise cloud computing company, today announced that David Havlek, Vice President, Investor Relations, will present at the Signal Hill Technology Conference on Wednesday, March 9, 2011 at 9:00am (ET) / 6:00am (PT) in New York, […]

Tags: Customers Emit 95 Percent Less Carbon than Companies Running Comparable On-Premise Systems

Multitenant architecture is the most carbon-efficient in the industryCustomers last year avoided carbon emissions equivalent to the output of 37,000 cars, or 19.5 million gallons of gas NEW YORK, March 3, 2011 — CLOUDFORCE 2011 — (NYSE: CRM), the enterprise cloud computing company, released the results of a study it commissioned with WSP Environment […]


Ukraine’s Kyivstar Expands Its Use of Amdocs OSS

New deployment provides mobile operator with a full picture of both its physical and logical infrastructure to better manage network resources ST. LOUIS, March 2, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Kyivstar has expanded its use of Amdocs OSS (operational support systems) to manage its physical […]

Tags: Chairman and CEO Marc Benioff to Deliver Keynote at Cloudforce New York 2011

Over 4,000 attendees expected to attend Cloudforce New York – the largest cloud computing event outside of DreamforceFree industry event will detail the shift to Cloud 2 – mobile, social and open cloud computing – with more than 30 sessions and 45 industry partners SAN FRANCISCO, Feb. 28, 2011 — (NYSE: CRM), the enterprise […]


Next-Generation Real Estate Company Relies on’s Cloud 2 Technologies to Deliver Its Innovative Solution to the Housing Crisis

Salesforce CRM, Chatter and custom applications built on the platform and delivered on iPads enable Wiel Brien to run its business in the cloud SAN FRANCISCO, Feb. 28, 2011 — (NYSE: CRM), the enterprise cloud computing ( company, today announced the success of Wiel Brien in using its Cloud 2 technologies as the […]


RightNow Helps Marketers Improve Brand Experiences, Increase Online Conversions and Drive Sales

RightNow CX February 2011 with Intent Guide Gives Brands a New Way to Engage with Consumers Online BOZEMAN, Mont. (February 23, 2011) – RightNow (NASDAQ:RNOW) today announced the availability of RightNow CX February 2011, which features RightNow CX Intent Guide with Natural Language Search. Taking exceptional customer experiences from the support page to the home […]